Mark Henson

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Responsible for total store operations which included inventory management, leveraging, training of staff, and reduction of shrinkage.

Overseeing sales of 36 million, increasing margins over LY by 1.03%. Leveraging all expense lines by controlling payroll, supplies and store fixtures. Reduced turnover by 27% by increasing associate moral. Scored 99% on ATF gun inventory and sales audit.

Overseen sales of 66 million, drove profits to 13 million NBT (net before tax), managed a staff of 250 employees, worked closely with vendors to establish margins and delivery schedules.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.