Mark Hesidence
South Park, PA,PA
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
9
9
years of professional experience
Work History
SERVER/TRAINER/BUSSER/DISHWASHER
TGI FRIDAY'S BETHEL PARK
- Quickly and efficiently provide excellent customer service to multiple large tables in a high volume restaurant
- Resolved customer issues, concerns, and complaints
- Trained new team members on restaurant procedures, menu items, and performance strategies.
LOGISTICS OPERATIONS COORDINATOR/CARRIER SALES
SHEER LOGISTICS
10.2017 - 11.2023
- Booked and scheduled shipments for customers
- Negotiated daily freight and shipping Rates
- Monitored and tracked shipments
- Developed and maintained carrier relationships
- Verified eligibility for owner operator truck drivers and new carriers
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Server
Outback Steakhouse
01.2016 - 04.2017
- Provided excellent customer service to customers in a high volume restaurant
- Resolved customer concerns and complaints
- Took down correct orders and communicating effectively to the kitchen
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE (Accounts Receivable)
AMERICAN HONDA FINANCE CORPORATION
04.2017 - 07.2017
- Made outbound calls to collect over due payments for customers in motorcycle and powersports division
- Collected and process incoming payments
- Resolved customer concerns and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
UNIVERSAL BANKER
CITIZENS BANK
08.2014 - 10.2015
- Developed relationships with new and existing customers by understanding financial needs, provide products and solutions to suit their needs
- Set up personal business, checking, savings, CD, home equity line of credit, and loans
- Referred qualifying and interested customers to financial advisors and investment partners
- Managed the teller line and received inbound calls and help customers with deposits, withdrawals, questions, concerns, or complaints
- Made outbound calls to existing or prospective customers to get new business or develop existing relationships
Education
B.A. in Political Science - International relations
California University of Pennsylvania
05.2012
Skills
- Skilled negotiator
- Sales
- Customer service
- Time management
- Communication
- Relationship management
- Problem solving
- Conflict resolution
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
Timeline
LOGISTICS OPERATIONS COORDINATOR/CARRIER SALES
SHEER LOGISTICS
10.2017 - 11.2023
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE (Accounts Receivable)
AMERICAN HONDA FINANCE CORPORATION
04.2017 - 07.2017
Server
Outback Steakhouse
01.2016 - 04.2017
UNIVERSAL BANKER
CITIZENS BANK
08.2014 - 10.2015
B.A. in Political Science - International relations
California University of Pennsylvania
SERVER/TRAINER/BUSSER/DISHWASHER
TGI FRIDAY'S BETHEL PARK
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