Summary
Overview
Work History
Education
Languages
Interests
Timeline
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Mark Hiers

La Grange,GA

Summary

Reliable professional with robust foundation in transportation and logistics, excelling in timely deliveries and customer service. Proven ability to adapt to dynamic schedules and collaborate with team members to achieve seamless operations. Known for strong navigation skills and commitment to safety.

Overview

32
32
years of professional experience

Work History

Route Driver

Dye's Dust Control
03.1999 - 10.2024
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.

Insurance Specialist

Independent
03.2004 - 02.2019
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.

Distribution Manager

Kleentex
08.1992 - 06.2000
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.

Education

Allendale Fairfax High School
Allendale, SC

BBA -

LaGrange College
La Grange, GA

Languages

Spanish
Limited Working

Interests

  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Kayaking

Timeline

Insurance Specialist

Independent
03.2004 - 02.2019

Route Driver

Dye's Dust Control
03.1999 - 10.2024

Distribution Manager

Kleentex
08.1992 - 06.2000

Allendale Fairfax High School

BBA -

LaGrange College

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Mark Hiers