Mark Hilario
Converse,TX
Summary
Supervise front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Insider Threat Team Supervisor
Transportation Security Administration, TSA
San Antonio, TX
03.2022 - Current
- Interacted with cross-functional stakeholders to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve threat resolution and prevention within airport.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team 8 members while providing exceptional customer service.
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
San Antonio, TX
02.2019 - Current
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Managed team of 16 trained security professionals engaged in anti-terrorism activities.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
Lead Transportation Security Officer
Transportation Security Administration, TSA
San Antonio, TX
12.2015 - 02.2019
- Safeguarded transportation operations at commercial airports and railway stations.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Managed team of 5 trained security professionals engaged in anti-terrorism activities
Transportation Security Officer
Transportation Security Administration, TSA
San Antonio, TX
04.2011 - 12.2015
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Safeguarded transportation operations at commercial airports and railway stations.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Education
Bachelor of Arts - Sociology With Specialization in Criminal Justice
Texas Lutheran University
Seguin, TX12.2009
Skills
- Analytical Thinking
- Issue Resolution
- Attention to Detail
- Teamwork and Collaboration
- Employee Performance Reviews
- Administration and Reporting
- Quality Standards
- Team Management
- Culture Improvements
- Problem Resolution
- Policy Implementation
- Managing Operations and Efficiency
- Operations Management
- Performance Management
- Employee Development
- Directing Team Members
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team 16 staff members.
- Supervisor of the Quarter Award 2022
- Lead of the Quarter Award 2018
- Environmental Stewardship Award 2018/2020
- Officer of the Quarter
- Special Achievement Award 2017/2020
- Security Officer oof the Quarter Award 2016
Affiliations
Hazmat Supervisor
Insider Threat Team Supervisor
Abandoned Property Supervisor
Canine Enhanced Screening Supervisor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insider Threat Team Supervisor
Transportation Security Administration, TSA
03.2022 - Current
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
02.2019 - Current
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2015 - 02.2019
Transportation Security Officer
Transportation Security Administration, TSA
04.2011 - 12.2015
Bachelor of Arts - Sociology With Specialization in Criminal Justice
Texas Lutheran University
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