Summary
Overview
Work History
Education
Skills
Timeline
Personal :)
Mark Hill

Mark Hill

Eagle Mountain,UT

Summary

Highly experienced designer with comprehensive background in designing user-centric interfaces. Proven ability to enhance products through intentional and strategic design. Demonstrated expertise in discovery, ideation and validation to produce optimal user experiences.

Overview

18
18
years of professional experience

Work History

Senior UX Designer (Contract)

Hilton
02.2025 - Current
  • Working with stakeholders to roll out new features on Hilton’s global property management software (used in over 5k Hilton properties).
  • Refining and adding to UX team libraries.

User Experience Manager

Arivo Acceptance
03.2022 - 01.2024
  • Provided thought leadership across stakeholder groups and cross-functional teams.
  • Worked with stakeholders and executives to consistently deliver cost-saving, revenue boosting solutions for the business.
  • Loan application approval time reduced by 60-95%
  • Loan servicing improvements allowed clear, fast management of assets and customer data. Reduce delinquency by 30%
  • Built a comprehensive design system.
  • Planned and outlined research routines to encourage and emphasize discovery, exploration and validation.
  • Implemented processes for improving cross-functional communication and reducing inefficiencies and communication gaps.
  • Recruited, hired and coached a young, growing team of designers with varying skill sets.

Senior Product Designer

Tekion
08.2021 - 01.2022
  • Key contributor on the Innovations Team, responsible for the discovery, exploration and design for new revenue streams.
  • Collaborated with stakeholders and the product team to define user needs and design requirements.
  • Continually added to, and maintained, a young and evolving design system.
  • Remote

UX Designer

Impartner Software
05.2019 - 03.2021
  • Optimization of the UX process and methodologies for:
  • Discovery. Gathering requirements from stakeholders and clients.
  • Validation. Vetting solutions and decisions with internal testing user feedback.
  • Improved the customer experience by introducing a true SaaS model.
  • Added ongoing layers of feature enhancements and interaction improvements to the core PRM application.

Senior UX/UI Designer

ObservePoint
01.2015 - 04.2019
  • 40% reduction of customer churn rate from complete revamp of the app’s information architecture and navigation model.
  • Design for new data collection models for Android and iOS apps.
  • Allows users to record user journeys by using our in-app emulator.
  • The industry’s first of its kind to market.
  • Responsible for designing LiveConnect.
  • Allows real-time auditing and reporting of any app on all mobile and OTT devices.
  • Another industry first for data analytics.

UX Designer

Entrada
05.2013 - 01.2015
  • Contribute to the expansion of the product line. Two of the main additions:
  • Message Center: For property management to communicate with staff and tenants via in-app messages, SMS, email and alerts.
  • Doc Manager: Allowing property staff to convert their archived paper documents into digital format.
  • Refine existing workflows and processes, utilizing customer input and user tests.

Marketing & Creative Lead

ExactRail
03.2012 - 05.2013
  • A complete redesign of ExactRail.com, with an emphasis on providing a more up-close and captivating experience in viewing the product and its features.
  • Establish branding guidelines as part of an effort to refresh the product brand.
  • Improve the store navigation and conversion.
  • Implement a set of templates for recurring email. campaigns, and customer notifications.

UX Developer

OrangeSoda
07.2011 - 03.2012

Interactive Designer

Deseret Book Co.
11.2010 - 07.2011

Web Designer/Developer

AppTime
03.2010 - 08.2010

UI & Visual Designer

ACR International
03.2008 - 03.2010

Education

Bachelors of Science - Digital Media, Web & Video Emphasis

Utah Valley University, Orem, UT
05-2009

Bachelors of Science - Communications, Journalism Emphasis

Utah Valley University, Orem, UT
12-2010
  • Camps Reporter, Anchor
  • UVX NEWS
  • Focus-On Utah Valley

Skills

  • User interviews, contextual inquiries
  • User testing
  • Card sorting
  • Design systems
  • Heuristic evaluation
  • Prototyping
  • Interaction design
  • Responsive design

Timeline

Senior UX Designer (Contract) - Hilton
02.2025 - Current
User Experience Manager - Arivo Acceptance
03.2022 - 01.2024
Senior Product Designer - Tekion
08.2021 - 01.2022
UX Designer - Impartner Software
05.2019 - 03.2021
Senior UX/UI Designer - ObservePoint
01.2015 - 04.2019
UX Designer - Entrada
05.2013 - 01.2015
Marketing & Creative Lead - ExactRail
03.2012 - 05.2013
UX Developer - OrangeSoda
07.2011 - 03.2012
Interactive Designer - Deseret Book Co.
11.2010 - 07.2011
Web Designer/Developer - AppTime
03.2010 - 08.2010
UI & Visual Designer - ACR International
03.2008 - 03.2010
Utah Valley University - Bachelors of Science, Digital Media, Web & Video Emphasis
Utah Valley University - Bachelors of Science, Communications, Journalism Emphasis

Personal :)

Activities: Hiking, cycling, camping, coaching youth sports.

Hobbies: Guitar, refurbishing bikes, woodworking, home projects.

Interests: Outdoors, design (in any shape or form), art, baking, jorts, my wife.

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