Mark Holyoke
Overview
17
17
years of professional experience
Work History
Truck Driver
Western Express Trucking
05.2022 - 06.2023
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Meat Department Supervisor
Costco
12.2016 - 12.2021
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Trained new employees on handling, safety and stocking procedures.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Conducted regular inventories of stock and documented losses using [Software].
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Senior Team Leader
Target
12.2006 - 12.2016
- Set clear team goals and delegated tasks and set deadlines.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Discovered training needs and provided coaching.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Produced weekly, daily and monthly activity reports and forecasts.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Esperanza High School
Anaheim, CA06.2006
Skills
- Microsoft Outlook
- Vehicle Systems
- Microsoft Excel
- Planning Abilities
- Dry Vans
- Microsoft Windows
Timeline
Truck Driver
Western Express Trucking
05.2022 - 06.2023
Meat Department Supervisor
Costco
12.2016 - 12.2021
Senior Team Leader
Target
12.2006 - 12.2016
High School Diploma -
Esperanza High School