Francis J Helms
Spring,TX
Summary
Dedicated and results-driven transportation and customer service professional with over 15 years of experience spanning trucking, automotive finance, customer support, and account management. Proven expertise in over-the-road (OTR) trucking operations, DOT compliance, vehicle safety inspections, and long-haul logistics. Strong background in financial services, including contract funding, account reconciliation, collections, and customer relations, with a focus on regulatory compliance and high-volume environments. Adept at using modern technology including ELD systems, CRM platforms, and financial software. Recognized for adaptability, problem-solving, and strong communication skills across diverse industries. Committed to delivering safe, efficient service and building positive working relationships with customers, partners, and team members.
Overview
18
18
years of professional experience
Work History
Truck Driver
AiFleet
Austin, TX
08.2024 - 06.2025
- Operated commercial vehicles for long-distance freight hauls across multiple states.
- Conducted pre-trip and post-trip vehicle inspections ensuring DOT compliance and road safety.
- Secured cargo using proper load securement methods to protect freight during transport.
- Utilized GPS and mapping tools for efficient route planning and on-time deliveries.
- Maintained accurate records of mileage, fuel consumption, and delivery documentation.
- Communicated effectively with dispatch and customers, ensuring smooth operations.
- Performed basic vehicle maintenance and reported mechanical issues promptly.
- Adapted quickly to unexpected challenges such as weather delays, detours, and time-sensitive deliveries.
- Familiar with ELDs and trucking-related technology for compliance and tracking.
OTR Truck Driver
PAM Transport
Springdale, AR
09.2021 - 08.2024
- Delivered freight across diverse routes throughout the U.S. and Mexico.
- Managed extended travel schedules with consistent on-time deliveries.
- Transported various types of cargo including dry goods and general freight.
- Prioritized safety, efficiency, and legal compliance (HOS, DOT regulations).
- Navigated traffic, weather, and road conditions with strong problem-solving skills.
- Maintained professional interactions with clients and delivery contacts.
- Demonstrated resilience, physical endurance, and consistent attention to detail.
Junior Funder
United Auto Credit
Fort Worth, TX
03.2019 - 07.2021
- Reviewed and audited contract packages for accuracy and compliance.
- Verified employment, income, insurance, residency, and references.
- Communicated with dealerships, customers, and underwriters to collect and clarify documentation.
- Assisted in funding and stipulation processes while ensuring timely resolution of contract issues.
- Answered inbound inquiries regarding deal status and maintained customer satisfaction.
- Maintained compliance with legal, regulatory, and company policy standards.
Customer Service Representative
Sierra Auto Finance
Dallas, TX
06.2016 - 03.2019
- Delivered outstanding service to customers via phone and online support channels.
- Resolved delinquent account issues and promoted payment solutions.
- Maintained account integrity by documenting activity and processing data updates.
- Guided customers through the self-service portal for account management.
- Collaborated across departments to support servicing and collections goals.
Account Maintenance / Payment Processor
Exeter Finance Corp.
Irving, TX
03.2013 - 06.2016
- Monitored and resolved delinquent accounts while maintaining loss targets.
- Processed payments, reconciliations, overages, and vendor invoices accurately.
- Verified documentation and prepared account data for audits and compliance.
- Assisted with vendor file maintenance and interdepartmental support tasks.
- Ensured strict adherence to financial and regulatory policies.
Phone Banker & Sales Specialist
Wells Fargo Bank
Westlake, TX
02.2012 - 03.2013
- Handled customer inquiries and resolved complex issues to drive satisfaction.
- Promoted banking products and met or exceeded referral and sales goals.
- Provided financial guidance tailored to customer goals.
- Maintained high standards in Quality Assurance and customer retention metrics.
Customer Service & Sales (Mortgage/HELOC)
Bank of America
Fort Worth, TX
05.2010 - 02.2012
- Responded to customer service, mortgage, and home equity inquiries via calls and email.
- Investigated and resolved service issues across multiple lending departments.
- Supported training and onboarding of new service associates.
- Delivered compliance-focused support with a strong emphasis on resolution and documentation.
Leasing/Service Representative
RealPage Inc.
Carrollton, TX
08.2008 - 05.2010
- Responded to leasing inquiries and converted calls into in-person appointments.
- Provided detailed information about community amenities and vacancies.
- Recorded service issues and tracked resolution progress.
- Delivered prompt responses to online leasing requests and escalated urgent issues.
- Met quality and productivity benchmarks in a high-volume contact center.
Customer Service & Accounts Receivable
Idearc Media
Coppell, TX
04.2007 - 08.2008
- Assisted clients with billing, reconciliation, and account adjustments.
- Researched and resolved inquiries across departments in a timely manner.
- Supported accounts receivable operations including Excel-based reporting.
- Ensured customer satisfaction while contributing to revenue retention goals.
Education
Driver Solutions -CDL School
Fort Worth, TX07.2021
High School Diploma -
Clinton Prairie HS
Frankfort, Indiana01-2002
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM Platforms (Salesforce, HubSpot, proprietary systems)
- Payment & Loan Servicing Systems (Dealertrack, RouteOne, internal finance platforms)
- Electronic Logging Devices (ELDs) (Samsara, KeepTruckin, or equivalent)
- GPS & Navigation Tools (Rand McNally, Google Maps, Garmin Truck GPS)
- Call Center Software (Avaya, Five9, NICE inContact, Genesys)
- Document Management Systems (DocuSign, Adobe Acrobat, SharePoint)
- Data Entry & Database Tools
- Online Portals (Customer self-service systems, lender/dealer platforms)
- Basic Troubleshooting & System Navigation in Windows-based environments
- Over-the-Road (OTR) Trucking & Logistics
- DOT & FMCSA Compliance
- Vehicle Safety Inspections & Maintenance
- Route Planning & Time Management
- Electronic Logging Devices (ELDs) & GPS Navigation
- Customer Service & Conflict Resolution
- Contract Auditing & Funding Verification
- Account Reconciliation & Payment Processing
- Regulatory & Policy Compliance (State & Federal)
- Call Center Operations & Escalation Handling
- Team Collaboration & Cross-Functional Communication
- Problem-Solving & Critical Thinking
- Data Entry & Documentation Accuracy
- Financial Products & Loan Servicing Knowledge
- Adaptability in Fast-Paced Environments
Timeline
Truck Driver
AiFleet
08.2024 - 06.2025
OTR Truck Driver
PAM Transport
09.2021 - 08.2024
Junior Funder
United Auto Credit
03.2019 - 07.2021
Customer Service Representative
Sierra Auto Finance
06.2016 - 03.2019
Account Maintenance / Payment Processor
Exeter Finance Corp.
03.2013 - 06.2016
Phone Banker & Sales Specialist
Wells Fargo Bank
02.2012 - 03.2013
Customer Service & Sales (Mortgage/HELOC)
Bank of America
05.2010 - 02.2012
Leasing/Service Representative
RealPage Inc.
08.2008 - 05.2010
Customer Service & Accounts Receivable
Idearc Media
04.2007 - 08.2008
Driver Solutions -CDL School
High School Diploma -
Clinton Prairie HS