DESTINY EDDINES
Las Vegas,NV
Summary
Dynamic front desk representative with over 7 years of experience in customer service and hospitality, consistently enhancing guest satisfaction and operational efficiency. Proven expertise in managing reservations, resolving inquiries, and ensuring a welcoming environment. Strong interpersonal communication and problem-solving skills complement a detail-oriented approach, fostering positive interactions and teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver
Uber
05.2023 - Current
- Provides safe, efficient, and friendly transportation services to passengers across the Houston area.
- Maintains high customer satisfaction through professionalism, reliability, and excellent navigation skills.
- Ensures vehicle cleanliness and compliance with Uber’s safety and quality standards.
- Manages financial transactions and maintain accurate mileage and trip records.
Cashier
The Home Depot
07.2024 - 09.2024
- Greeted customers in a friendly and professional manner while assisting with purchases and inquiries.
- Accurately processed cash, credit, debit, and refund transactions using point-of-sale (POS) systems.
- Maintained a clean, organized checkout area and ensured compliance with company safety and security standards.
- Provided excellent customer service by resolving issues, answering questions, and ensuring a positive shopping experience.
- Followed all cash-handling and drawer-counting procedures with precision and accountability.
Front Desk Representative
Tropicana Las Vegas
06.2022 - 05.2023
- Welcomed and checked in guests with professionalism and efficiency.
- Managed room reservations, processed payments, and maintained accurate guest records.
- Balanced cash drawers, prepared daily reports, and handled credit card transactions according to hotel and financial policies.
- Responded promptly to guest inquiries in person, over the phone, and via email, providing accurate information about hotel amenities, services, and local attractions.
- Resolved guest complaints and concerns with patience and professionalism to ensure satisfaction and repeat business.
Health Insurance Agent & Assistant
USHealth Advisors
11.2021 - 06.2022
- Engaged prospective clients in discussions about health insurance policies and benefits.
- Guided clients through completing insurance applications with clarity and support.
- Tailored coverage options to meet unique client needs effectively.
- Collaborated with sales team to streamline administrative tasks and policy follow-ups.
- Maintained accurate records and documentation for compliance and efficiency.
Cashier
Drai’s Nightclub at Caesars Entertainment
05.2021 - 11.2021
- Delivered efficient cashiering services while ensuring a welcoming atmosphere for guests.
- Addressed customer inquiries, promoted events, and enforced safety protocols.
- Managed financial transactions, verified cash deposits, and balanced cash drawers accurately.
- Assisted in maintaining cleanliness and operational readiness of workspaces.
- Collaborated with team members to enhance overall customer service experience.
Call Transfer Agent, Sales Representative
Hilton Grand Vacations
01.2020 - 04.2020
- Handled inbound calls from guests or prospective vacation owners, often transferred from Hilton or other partner sources.
- Qualified calls to determine the interest, needs, and eligibility of callers for sales or vacation packages.
- Maintained professionalism and a positive, motivated demeanor when interacting with guests, coworkers, supervisors, and managers.
- Used computer systems to operate (e.g., reservation systems, CRM, telephony software), type and enter data accurately, track calls, document outcomes.
- Provided information about HGV’s products/offers such as mini-vacation/preview packages, resorts, special deals, etc.
Bank Teller
Wells Fargo
04.2019 - 07.2019
- Provided exceptional customer service by resolving account inquiries, issues, or concerns efficiently.
- Greeted customers professionally and assisted with deposits, withdrawals, check cashing, and money transfers.
- Accurately processed daily transactions while maintaining compliance with bank policies and security procedures.
- Balanced cash drawers at the beginning and end of each shift, reconciling any discrepancies promptly.
- Verified customer identification and transaction documents to prevent fraud and ensure compliance with federal regulations.
- Operated banking software systems for account management, data entry, and transaction recording.
Reservations Agent
The Mission Inn Hotel & Spa
06.2018 - 01.2019
- Responded promptly to high volume of incoming calls and emails to assist guests with room reservations, modifications, and cancellations.
- Processed payments and confirmed bookings accurately using hotel reservation and property management systems.
- Provided detailed information about room types, amenities, rates, and special promotions to help guests make informed decisions.
- Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring satisfaction prior to arrival.
- Maintained detailed records of reservations and guest preferences to support smooth check-in and personalized service.
- Coordinated with the front desk, housekeeping, and other departments to confirm room availability and special requests.
Cashier, Customer Service Representative
The Home Depot
02.2014 - 11.2017
- Provided professional, friendly, and efficient customer service through phone, email, and in-person interactions.
- Resolved customer inquiries, complaints, and issues with empathy and accuracy to ensure customer satisfaction.
- Processed orders, returns, and account updates while maintaining data accuracy in CRM and database systems.
- Followed company procedures and compliance guidelines when handling customer data and financial transactions.
- Followed cash handling and drawer-counting procedures accurately.
- Assisted customers in locating products and completing purchases.
- Contributed to team success through organization and maintaining store cleanliness.
Education
Associate of Science -
Los Angeles Mission College
Los Angeles08.2014
High School Diploma - undefined
Social Justice Humanitas Academy
San Fernando06.2012
Skills
- Professional phone etiquette, active listening and empathy
- Conflict resolution and problem-solving
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Scheduling, Appointment booking
- Strong organizational skills, filling and record keeping
- Attention to detail and accuracy
- Accurate cash handling
Certification
Life & Health Insurance License, February 2022
Timeline
Cashier
The Home Depot
07.2024 - 09.2024
Driver
Uber
05.2023 - Current
Front Desk Representative
Tropicana Las Vegas
06.2022 - 05.2023
Health Insurance Agent & Assistant
USHealth Advisors
11.2021 - 06.2022
Cashier
Drai’s Nightclub at Caesars Entertainment
05.2021 - 11.2021
Call Transfer Agent, Sales Representative
Hilton Grand Vacations
01.2020 - 04.2020
Bank Teller
Wells Fargo
04.2019 - 07.2019
Reservations Agent
The Mission Inn Hotel & Spa
06.2018 - 01.2019
Cashier, Customer Service Representative
The Home Depot
02.2014 - 11.2017
High School Diploma - undefined
Social Justice Humanitas Academy
Associate of Science -
Los Angeles Mission College