Dedicated and experienced professional with over 12 years of expertise in sales, IT recruitment, and human resource management. Seeking a challenging role that leverages my diverse skill set.
Overview
17
17
years of professional experience
Work History
Sales Associate (including amazon and ebay sales)
SRL Variety Store
02.2011 - 08.2023
Managed physical and online store (Amazon, eBay) stock levels, making key decisions about inventory control.
Analyzed sales figures and forecasted future sales.
Added products to Amazon and eBay stores, including product photography, photo editing in Photoshop, and writing product descriptions.
Organized special promotions and displays for marketing products.
Packed and delivered orders to carriers and Amazon Fulfillment Centre (FBA) to ensure on-time and accurate shipping.
Responded to customer complaints and comments.
IT Recruiter
Innovative Management Solutions, Emex Systems, MIS Consultant
08.2006 - 02.2011
Recruited for contract and permanent positions for various companies.
Conducted market research to develop business development strategies.
Developed new clients through cold calls, averaging 50 calls per day.
Marketed qualified candidates to employers to generate new business.
Evaluated candidates' qualifications through resume pre-screening and telephone interviews.
Conducted behavioral interviews to assess candidates' skills and personalities.
Performed reference checks on selected candidates.
Negotiated compensation packages with candidates and prepared job offers.
Education
Post Degree Education, Human Resources Development -
Seneca Polytechnic
Toronto, Ontario
01.2003
Skills
Sales and Inventory Management
Market Analysis and Forecasting
Product Photography and Description Writing
Customer Service and Complaint Resolution
IT Recruitment
Business Development
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales Associate (including amazon and ebay sales)
SRL Variety Store
02.2011 - 08.2023
IT Recruiter
Innovative Management Solutions, Emex Systems, MIS Consultant
08.2006 - 02.2011
Post Degree Education, Human Resources Development -
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG