Mark Hunter
Wentzville,MO
Summary
Experienced Safety Manager with over 25 years of experience in transportation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced E-4 and Infantryman offering 8+ years of experience with United States Army. Solid communication, planning and problem-solving abilities. Outstanding team collaboration, leadership and team building skills.
Overview
22
22
years of professional experience
Work History
Regional Director
Xpress Global Systems
03.2022 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Promoted a safety-first culture within the region, implementing best practices that reduced workplace incidents significantly.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
Senior Manager, Operations
Xpress Global Systems
10.2021 - 03.2022
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Manager - Service Center I
Xpress Global Systems
06.2020 - 10.2021
- Scheduled daily service center employees and monitored performances of 12 or more employees.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed and maintained courteous and effective working relationships with staff of 12 employees.
- Used coordination and planning skills to achieve results 95% on time service to customers.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Delivered feedback to decision-makers regarding employee performance and training needs
- Applied customer feedback to develop process improvements and support long-term business needs
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees, including training, mentoring and new hire documentation
- Conducted monthly inventories of raw materials and components on work floor
Field Safety Advisor
FedEx Freight Inc
06.2012 - 03.2020
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Addressed non-compliance issues and employees with CDL drivers and suggested remediation.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated training for 1200 employees.
- Developed and implemented safety programs.
- Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
- Used Micro Soft Excel to create and maintain records of all safety rules, regulations and guidelines.
Assistant Manager
FedEx Freight Inc.
04.2004 - 05.2012
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored employee performance and developed improvement plans.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Hired, trained and educated 400 new employees to improve company performance and efficiency.
Terminal Manager
FedEx Freight Inc.
01.2002 - 03.2004
- Fielded customer complaints and comments and rectified issues.
- Developed emergency protocols for warehouse and safety guidelines.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
- Facilitated intra-departmental functions and store operations according to corporate business plan.
- Lifted materials weighing up to 100 pounds when necessary.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Performed repeated bending, kneeling, twisting and overhead reaching.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored employee performance and productivity.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.1987
Skills
- Safety policies and procedures
- Strategic Planning
- Verbal and written communication
- Staff Management
- Operations management
- MS Office
- Building Effective Relationships
- Organizational Skills
Timeline
Regional Director
Xpress Global Systems
03.2022 - Current
Senior Manager, Operations
Xpress Global Systems
10.2021 - 03.2022
Manager - Service Center I
Xpress Global Systems
06.2020 - 10.2021
Field Safety Advisor
FedEx Freight Inc
06.2012 - 03.2020
Assistant Manager
FedEx Freight Inc.
04.2004 - 05.2012
Terminal Manager
FedEx Freight Inc.
01.2002 - 03.2004
High School Diploma -
Myers Park High School
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