Mark Illescas
Alpharetta,Georgia
Summary
Customer Success–driven training leader with a proven record of managing Skilling Programs to elevate workforce capabilities, strengthen solution adoption, and drive measurable business impact. Skilled in designing and executing large‑scale skilling strategies that align with organizational priorities and empower customers to realize the full value of their Microsoft investments. Recognized for cross‑functional collaboration, stakeholder engagement across the Americas, and the ability to adapt programs to evolving business needs. Known for delivering consistent, high‑quality results that enhance customer experience, support renewals, and accelerate long‑term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Skililng Program Manager
Accenture (Microsoft)
09.2025 - Current
- Program Leadership & Workforce Transformation: Led the expansion of Microsoft’s Skills Navigator Program for Sales Enablement & Operations, driving large‑scale skiling across Azure, Security, and AI Business Solutions (Azure AI, M365 Copilot, Power Platform etc.
- Strategic Skilling Design: Built measurable, business‑aligned learning strategies that accelerated innovation and strengthened customer impact.
- Stakeholder & Process Optimization: Managed executive‑level alignment and streamlined processes to enhance efficiency and elevate program delivery outcomes.
Americas Time Zone Lead - Manager (Microsoft)
Accenture
01.2023 - 09.2025
- Customer Skilling Leadership: Oversaw delivery of customer skilling plans that strengthened workforce capabilities for commercial and SMB organizations across North America.
- Americas Stakeholder Engagement: Collaborated with regional stakeholders to refine training initiatives, aligning local priorities with global the program: Enterprise Skilling Initiative's (ESI) objectives.
- Program Execution Management: Directed end‑to‑end program delivery and performance evaluation to increase employee participation in enterprise learning programs.
Training Program Manager (Microsoft)
Accenture
01.2021 - 01.2023
- Skilling Strategy Development: Developed and executed comprehensive skilling plans for 800+ commercial and SMB accounts to elevate workforce capabilities, boost engagement, and align with organizational priorities.
- Cross‑Functional Learning Collaboration: Partnered with Microsoft functional teams to assess learning needs, design instructional materials, and evaluate training effectiveness.
- Azure Adoption Enablement: Applied advanced training strategies to accelerate Azure adoption, increasing consumed revenue and strengthening Microsoft license retention.
Dynamics Migration Advisor (Microsoft)
Accenture
01.2019 - 01.2021
- High‑Volume Outreach & Lead Generation: Consistently exceeded daily outreach targets, completing 50+ calls and securing qualified leads to support business growth.
- Clear & Precise Communication: Delivered concise call insights to management and clients, ensuring transparency and enabling informed decision‑making.
- Performance‑Driven Engagement: Maintained accurate reporting of call outcomes while optimizing interactions to strengthen client relationships.
- Skills Assessment Promotion: Drove adoption of Microsoft Skills Assessments to help customers fully leverage their skilling benefits, strengthen solution usage, and support renewal retention.
Education
Bachelor of Business Administration - Marketing
Georgia State University
01.2019
Associate of Science - Business Administration
Georgia State University Perimeter College
01.2015
Skills
- Microsoft Certified: Azure Fundamentals (AZ‑900) — Validated foundational knowledge of cloud concepts, Azure services, governance, and cost management; earned May 27, 2020
- Microsoft Certified: Microsoft 365 Fundamentals (MS‑900) — Demonstrated core understanding of Microsoft 365 services, productivity solutions, and cloud fundamentals; earned March 18, 2021
Certification
- Microsoft Certified - Azure Fundamentals Issued May 2020
- Microsoft Certified - Microsoft 365 Fundamentals Issued March 2021
Timeline
Skililng Program Manager
Accenture (Microsoft)
09.2025 - Current
Americas Time Zone Lead - Manager (Microsoft)
Accenture
01.2023 - 09.2025
Training Program Manager (Microsoft)
Accenture
01.2021 - 01.2023
Dynamics Migration Advisor (Microsoft)
Accenture
01.2019 - 01.2021
Associate of Science - Business Administration
Georgia State University Perimeter College
Bachelor of Business Administration - Marketing
Georgia State University