Mark Jeanfreau
Blue Springs,MS
Summary
Resourceful former Airline Service Agent known for high productivity and efficient task completion. Possess specialized skills in customer service, baggage handling, and ticketing systems. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive passenger experiences.
Overview
34
34
years of professional experience
Work History
Skilled Maintenance Team Member
Toyota Motor Manufacturing Mississippi
Blue Springs, MS
01.2013 - 01.2024
- Motor control systems, Industrial electricity, Electrical maintenance, Motor maintenance and troubleshooting, Precision machining operations, Hydraulic and pneumatic systems, Industrial robots, Advance PLC’s, Equipment fabrication.
- Trained new maintenance staff on procedures and safety protocols.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Maintained compliance with internal and regulatory safety standards.
Supervisor of Branch Operations
FirstBank of Colorado
Aurora/Denver/Lakewood, CO
01.2003 - 01.2013
- Merchant Service Representative, Operations Trainer.
- Ensured compliance with all applicable banking regulations and laws in the management of branch operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
- Coordinated and supervised daily branch operations, including staffing, customer service, sales, and administrative support.
Customer Service Representative
Airtran Airways
Gulfport, MS
01.2001 - 01.2003
- Ramp Operations, Baggage, Cargo/Freight, Ticket sales and reservations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
Owner/operator
LandMark Creations
Picayune, MS
01.1993 - 01.2003
- Landscape Design/Build company, Landscape contracting and maintenance of residential and commercial properties.
- Delegated work to staff, setting priorities and goals.
- Completed routine maintenance and repair.
Customer Service Representative
Northwest Airlines
Gulfport, MS
01.1998 - 01.2001
- Ramp Operations, Baggage, Cargo/Freight, Ticket sales and reservations.
- Airplane services; interior cleaning and lavatory.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Northwest Airlink
Columbus, MS
01.1990 - 01.1993
- Ramp Operations, Baggage, Ticket sales and reservations.
- Airplane services; interior cleaning and lavatory service.
- Field weather certification.
- Cargo, freight, and USPS mail.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
A.A.S. - Industrial Maintenance Technology
Itawamba Community College
Belden, MS01.2015
B.S. - Landscape Architecture
Mississippi State University
Starkville, MS01.1993
A.A. - General Studies
Pearl River Community College
Poplarville, MS01.1989
Skills
- Business Management
- Industrial Maintenance Technology
- Trouble shooting
- Problem solving
- Leadership
- Training
- Inventory management
Timeline
Skilled Maintenance Team Member
Toyota Motor Manufacturing Mississippi
01.2013 - 01.2024
Supervisor of Branch Operations
FirstBank of Colorado
01.2003 - 01.2013
Customer Service Representative
Airtran Airways
01.2001 - 01.2003
Customer Service Representative
Northwest Airlines
01.1998 - 01.2001
Owner/operator
LandMark Creations
01.1993 - 01.2003
Customer Service Representative
Northwest Airlink
01.1990 - 01.1993
A.A.S. - Industrial Maintenance Technology
Itawamba Community College
B.S. - Landscape Architecture
Mississippi State University
A.A. - General Studies
Pearl River Community College
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