Mark A Johnson
Parkland,FL
Summary
Recognized Toyota Fleet Sales Manager with extensive skills in customer development and retention. Knowledgeable with many types of fleet applications and demands. Consistently provided exceptional customer relation skills and interdepartmental communication for the betterment of the company and the various customers.
Overview
44
44
years of professional experience
Work History
Senior Regional Fleet Manager (Retired)
Southeast Toyota Distributors, LLC
11.1987 - 01.2021
- Manufacturer sales representative calling on Toyota dealers, rental car companies, commercial accounts, and government entities to promote the sale of Toyota product in volume.
- Establish a positive business relationship with owners, C-level, Presidents, VP's and Directors of various companies to develop a long term mutually beneficially relationship.
- Worked with existing customers and develop new accounts to provide volume Toyota product to meet specific business needs.
- Coordinate between factory order-to-delivery process, product availability, and customer requested delivery timing to meet requested delivery (arrival) windows at place of business.
- Assist in development of factory fleet programs, including incentives, to entice a positive purchase decision from prospective customers.
- Coordinate with various industry suppliers to benefit the target account when a vehicle upfit was required, as well as coordinate delivery locations across the entire USA through qualified Toyota dealerships.
- Train and educate Toyota dealers on Toyota Policy, Program and Process to successfully develop fleet sales at the dealer level.
- Provide all services with respect to our company goal to provide a quality relationship via the "Three C's: Consideration, Cooperation, and Communication."
Fleet Sales Manger
Sandy Springs Toyota
02.1985 - 10.1987
- Dealer Fleet Sales efforts at a retail Toyota dealership.
- Develop new level of customer business, primarily commercial account based.
- Increased Toyota dealership sales volume from a zero base to well over 2,000 additional units per year, profitably.
- Coordinate with senior management and accounting office to accurately invoice customer and receive prompt payment.
- Additional retail sales to commercial accounts as required.
Sales Manager
Atlanta Lock & Key
02.1983 - 01.1985
- Outside sales representative for a small wholesale lock/key manufacturer. Product manufactured in Taiwan for sales and distribution in the USA.
- Develop new accounts requiring a multitude of various lock/key applications from vending machines, to storage lockers, high security door and cabinet locks.
- Coordinate between customer demand, product supply and company shipping to satisfy customer need.
Environmental Specialist
State Of Florida
01.1977 - 05.1984
- Surface water analysis and computer modeling of Florida rivers, lakes and estuaries to determine allowable pollutant loadings to meet State of Florida water quality statutes.
- Design, organize, and manage field studies of various bodies of water to sample current quality, and potential pollution outfall from point source pollution generating facilities, primarily sewage treatment plants.
- Assist in the development of planned treatment levels to safely allow facilities to discharge to Florida waters and maintain quality standards.
Education
Bachelor of Arts - Chemistry
Lewis University
Romeoville, IL06.1976
Skills
- Government Regulations and Purchasing, Bid Process
- Supply Chain Performance Management - Order to Delivery Cycles for various types of accounts
- Performance Monitor of Product
- Training and Education - Develop dealer personnel on Toyota Fleet programs and policy
- Interdepartmental Collaboration between Toyota Motor North America, and with customer operations managers
- Customer Experience
- Expense Tracking
- Fleet Operations
- Client Base Retention
- Client Needs Assessment
Accomplishments
- Approximately 500,000 vehicles sold during my career through dealers in the Southeast Toyota Distributorship as a result of my direct and indirect sales development.
- Exemplary customer relationship management.
- Lived the values of Southeast Toyota Distributors, LLC and parent JM Family Enterprises. The 3-C's, Innovation, Accountability.
- Provided value to customers through quality product, cost effective pricing, and exceptional service.
Sailing, Music, Driving
Since my early days I have loved the water, swimming, scuba diving, simple enjoyment of the beach. Sailing became a passion in my early teens and I have pursued this activity throughout my career when time has allowed. I have sailed competitively and cruised single handed. Being out on the water is relaxing and rewarding. As for music, it is the elixir that satisfies the soul. Virtually any style and genre will provide a release from stress. Driving is simple, I love cars, open roads, and spirited driving in an open top, quality sports car.
Timeline
Senior Regional Fleet Manager (Retired)
Southeast Toyota Distributors, LLC
11.1987 - 01.2021
Fleet Sales Manger
Sandy Springs Toyota
02.1985 - 10.1987
Sales Manager
Atlanta Lock & Key
02.1983 - 01.1985
Environmental Specialist
State Of Florida
01.1977 - 05.1984
Bachelor of Arts - Chemistry
Lewis University
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