Mark Johnson
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
31
31
years of professional experience
Work History
Service Technician
Shield Security Systems LLC
2022.03 - Current
- Led the maintenance of business and residential security systems
- Oversaw the installation of cameras, wiring, maintenance of fire systems, and upgrading security systems throughout the Buffalo area
Team Supervisor
B.A.C.K. Home and Yard Services LLC
2020.10 - Current
- Drove the acquisition of new customers and business expansion
- Led a crew of 3 - 10 members
- Managed landscaping, retaining walls, deck repair, fence installs, patio installs, topsoil grading, and miscellaneous home repairs.
Energy Broker
Varo Technologies
2014.09 - Current
- Developed long-term relationships with clients through a high level of integrity
- Earned clients' trust by showcasing comprehensive product knowledge in the sales process
Energy Broker
Crius Energy
2014.05 - Current
- Attained $265,000 in Gross Profits in 2014
- Maintained an average of 250 - 300 RCEs during employment
- Successfully adapted to a commission-based employment system in March 2015, retaining and managing active customers on an annual basis
Account Executive
Spectrum Business
2018 - 2020
- Consistently secured new business, achieving sales quotas and goals regularly
- Utilized an effective consultative sales approach, driven by determination and a strong commitment to understanding customer needs.
Purchasing Agent
Buffalo BioDiesel
2017.03 - 2018.02
- Achieved Tanker Club in the first industry year
- Brought on 150 new customers
- Strengthened customer service skills, addressing and solving issues
- Took on additional responsibilities, showcasing leadership and problem-solving
- Negotiated contracts, securing favorable pricing for cost savings Streamlined purchasing processes, enhancing efficiency and reducing operational costs
Agent Sales Manager
USG&E
2016.02 - 2017.02
- Developed strong relationships with Natural Gas and Electric brokers and agents in deregulated markets
- Managed pricing requests, contract injuries and contract submissions.
Account Executive
US Energy Partners
2015.04 - 2016.01
- Being well seasoned in the energy business, I had the forefront of creating opportunities for customers to help save them money on their utility bills
- USEP had a great array of products and options I could offer my customers
- Maintained the 300 RCEs with both gas and electric.
Account Executive
Superior Plus Energy
2012.11 - 2014.05
- Proven business development manager in energy and natural gas for commercial and industrial businesses for the WNY area
- Extensive experience in identifying and developing new markets
- Consistently improving profitability, accelerating sales and enhancing quality of service
- Brought in 250 - 300 RCEs both gas and electric combined
- Company was bought out by Crius Energy in May 2014.
Director of Sales
XL Dent Laboratories
2012.02 - 2012.12
- Helped design marketing strategies for a new Dental Lab in Western NY
- I was responsible for all local doctors' sales and service
- Grew market share by 15% in a short time.
Account Executive
Gateway Energy Services
2010.01 - 2012.03
- Performed quarterly meetings with clients to help them find the best solutions for their energy needs, following trends in the market to lock in their pricing for the term
- Designed monthly charts based on wholesale market pricing to help show said trends in the market
- Had 90% save rate on lost/canceled accounts.
Medical Sales
Orthopedic Alternatives
2008.03 - 2010.01
- Primary focus on soft tissue meniscus repair and ACL reconstruction with state-of-the-art interface screw systems/anchors
- Marketed CrossFix, AperFix, and iFix devices
- Targeted top Western New York (WNY) Sports Medicine and Orthopedic Surgery Offices
District Manager
Aramark Uniform Services
2006.12 - 2008.03
- Responsibilities included managing and maintaining a $750,000 portfolio of customer rental business
- Responsible for increasing national rank from 245 to 120
- I streamlined operations 8 routes down to 6 for greater efficiency, saving the company over 100,000 per year in overhead costs.
Sales Consultant
ADI Performance Systems
2004.11 - 2006.12
- Managed and maintained an expansive geographic territory covering WNY and PA
- Designed tailored maintenance programs to align with each dealership's needs in a routine OEM program
Outside Sales
DiVal Safety Equipment
2002.02 - 2003.06
- Collaborated closely with the Sales Manager, fostering the emergence of robust leadership skills
- Introduced an innovative customer service approach using a handheld PC Device, subsequently becoming a trainer for fellow employees.
Assistant Creative Director
The Advantage Company
1992.09 - 2002.01
- Initiated as an intern, swiftly advancing through skills and dedication
- Designed store layouts and crafted point-of-purchase items for 13 retail locations
- Elevated brand image through conceptualizing and executing creative campaigns across diverse platforms
- Collaborated with marketing teams to formulate cohesive strategies for enhanced consumer engagement
Education
Bachelor of Arts -
State University On NY College At Buffalo
05.2012
Associates of Arts -
Villa Maria College of Buffalo
12.1994
Skills
- Extremely Organized
- Able to Build Instant Rapport
- Leadership Mentality
- Computer Friendly
- Quick Learner
- Knowledge Seeker
- Technical Support
- Quality Assurance
- Equipment Troubleshooting
- Time Tracking
Awards
- Tanker Club - Buffalo BioDiesel
- District Manager of the Month - Aramark Uniform Services (May ‘06 - March ‘07)
- Most Underrated Employee - The Advantage Company ‘95, ‘98 & ‘00
- Employee of the Month - The Advantage Company (10 times during my tenure)
References
Available upon request
Timeline
Service Technician
Shield Security Systems LLC
2022.03 - Current
Team Supervisor
B.A.C.K. Home and Yard Services LLC
2020.10 - Current
Purchasing Agent
Buffalo BioDiesel
2017.03 - 2018.02
Agent Sales Manager
USG&E
2016.02 - 2017.02
Account Executive
US Energy Partners
2015.04 - 2016.01
Energy Broker
Varo Technologies
2014.09 - Current
Energy Broker
Crius Energy
2014.05 - Current
Account Executive
Superior Plus Energy
2012.11 - 2014.05
Director of Sales
XL Dent Laboratories
2012.02 - 2012.12
Account Executive
Gateway Energy Services
2010.01 - 2012.03
Medical Sales
Orthopedic Alternatives
2008.03 - 2010.01
District Manager
Aramark Uniform Services
2006.12 - 2008.03
Sales Consultant
ADI Performance Systems
2004.11 - 2006.12
Outside Sales
DiVal Safety Equipment
2002.02 - 2003.06
Assistant Creative Director
The Advantage Company
1992.09 - 2002.01
Account Executive
Spectrum Business
2018 - 2020
Bachelor of Arts -
State University On NY College At Buffalo
Associates of Arts -
Villa Maria College of Buffalo