Mark Johnson
Chippewa Falls,WI
Summary
Experienced automotive, fleet and industrial refinishing technical consultant. Good at problem solving and generating new business through satisfied customers along with management in people skills.
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Acount Manager
Akzonobel
05.2022 - 11.2024
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Technical Product Specialist
Advance Auto Parts & Paint
08.2016 - 05.2022
- Communicate regularly with territory, regional managers for daily support and strategic planning for accounts
- Quarterly Paint training for store personnel
- Demonstrate and set up new and existing customers with paint refinishing systems
- Organized regular training sessions for customers to maximize their understanding and usage of products.
- Implemented technical solutions for improved customer satisfaction, addressing various client needs for over 100 customers.
Account Manager / Product Specialist
Axalta Coatings Systems
09.2014 - 08.2016
- Managed strategic accounts helping improve gross profit
- Train new and existing customers on various paint lines and computer system for over 100 customers
Automotive Paint, Body & Equipment Technical Consultant
Carquest Auto Parts & Paint
09.2001 - 09.2014
- Setting up new and existing customers with waterborne and solvent paint
- Train technicians demonstrate new products and equipment
- Work with estimators on job costing and estimates
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
Education
High School Diploma -
Chippewa Falls Senior High School
Chippewa Falls, WISkills
- Account management
- Product demonstrations
- Product training
- Customer service
- Technical training
- Customer support
- Customer engagement
Certification
- Automotive Solvent & Waterborne, Commercial Fleet, and Industrial Coatings Refinishing.
- Color Matching and Application Refinishing.
- People Management
Additional Information
Knowledge of Microsoft Office, Power Point & Excel spreadsheets.
References
Upon Request
Timeline
Acount Manager
Akzonobel
05.2022 - 11.2024
Technical Product Specialist
Advance Auto Parts & Paint
08.2016 - 05.2022
Account Manager / Product Specialist
Axalta Coatings Systems
09.2014 - 08.2016
Automotive Paint, Body & Equipment Technical Consultant
Carquest Auto Parts & Paint
09.2001 - 09.2014
- Automotive Solvent & Waterborne, Commercial Fleet, and Industrial Coatings Refinishing.
- Color Matching and Application Refinishing.
- People Management
High School Diploma -
Chippewa Falls Senior High School
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