Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline

Mark Johnson

Holbrook,NY
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Summary

Professional Scrum Master and Agile facilitator committed to driving team success and delivering high-value projects. Proven track record in guiding teams through Agile transformations and optimizing workflows to enhance productivity. Known for strong focus on collaboration and adaptability to evolving project needs, ensuring consistent achievement of goals.

Overview

21
21
years of professional experience
3
3

Certificates

Work History

Scrum Master (Sr. IT Business Consultant)

Windstream Communications, Inc.
04.2017 - 01.2025
  • Converted legacy change management into Microsoft Azure DevOps, improving team collaboration and reduced change request processing time by 35%.
  • Led the development team in adopting scrum framework, resulting in a 40% increase in project delivery speed and a 25% improvement in team efficiency.
  • Managed end-to-end development and launch of new customer-facing applications, resulting in a 65% increase in customer engagement.
  • Oversaw phased migration project that successfully onboarded 100% of customers and achieved a 97% customer satisfaction rate and a 30% increase in platform usage.
  • Developed Scrum and Project-level dashboards to provide visibility and transparency to all stakeholders.

Sr. IT Business Analyst

Broadview Networks (acquired by Windstream)
03.2007 - 04.2017
  • Applied Six Sigma methodologies to streamline processes and eliminate inefficiencies for a $300 million, 700-employee company.
  • Conduct root cause analysis and recommend solutions for continuous improvement.
  • Led requirements workshops with teams of 5-10 subject matter experts to capture critical needs and align with business objectives.
  • Managed and analyzed data with SQL and Excel, generating insights to support business goals.
  • Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.

Business Analyst

Infohighway Communications (acquired by Broadview)
03.2004 - 03.2007
  • Conducted interviews with key users to gather requirements, enhancing system functionality and improving user experience by 40%
  • Translated business needs into technical specifications to improve development accuracy and efficiency.
  • Utilized SQL to extract and analyze data from multiple databases, enhancing reporting accuracy.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Education

Business Administration

Stony Brook University, Stony Brook, NY

Completed 36 units toward Bachelors of Science degree

Skills

  • Certified Scrum Master (CSM)
  • Professional Scrum Master (PSM I)
  • Six Sigma (SSGB)
  • Adaptive leadership
  • Team facilitation
  • Planning and execution
  • Software development lifecycle
  • Presentation skills

Certification

  • Certified ScrumMaster (CSM) - Scrum Alliance.
  • Professional Scrum Master (PSM I) - Scrum.org
  • Six Sigma Green Belt Certification (CSSGB) - American Society for Quality.

Interests

  • Volunteer to support local charities, schools, or community projects
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Enjoy hobbies that combine physical activity with outdoor exploration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Scrum Master (Sr. IT Business Consultant) - Windstream Communications, Inc.
04.2017 - 01.2025
Sr. IT Business Analyst - Broadview Networks (acquired by Windstream)
03.2007 - 04.2017
Business Analyst - Infohighway Communications (acquired by Broadview)
03.2004 - 03.2007
Stony Brook University - , Business Administration

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Mark Johnson