Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Johnson

Holbrook,NY

Summary

Highly skilled and results-oriented Scrum Master with a proven track record of guiding cross-functional teams through the Agile development process. Responsible for delivering high-quality projects on time and fostering collaboration, removing obstacles, and promoting continuous improvement. Adept at coaching teams on Scrum methodologies, enhancing productivity, and facilitating smooth communication between product owners and development teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior IT Business Consultant (Scrum Master)

Windstream Communications
04.2017 - 01.2025
  • Led multiple Scrum teams through full Agile transformations, ensuring the adoption and implementation of Scrum best practices.
  • Facilitated all Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and sprint reviews, driving team engagement and ownership.
  • Coached teams on Agile principles and Scrum processes, helping them reach their full potential and improve velocity by 20% within the first six months.
  • Managed sprint risks and escalated critical issues, ensuring that the team had the support necessary to maintain focus on high-priority tasks, improving overall team productivity and delivering 95% of sprints on time.
  • Implemented a continuous improvement mindset, leading teams to continuously assess and refine their processes, resulting in a 30% reduction in cycle time.
  • Collaborated with product owners to refine and prioritize the product backlog using Lean principles, ensuring that the teams focused on high-value features and user stories.
  • Led retrospectives and implemented actionable improvements that increased team velocity by 15% and reduced defects by 10%.
  • Championed Agile metrics such as burndown charts, velocity, and cumulative flow diagrams to track team performance and predict delivery timelines.

Senior IT Business Consultant

Windstream Communications
03.2007 - 04.2017
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
  • Enhanced team productivity by leading workshops on efficient project management techniques.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

Stony Brook University

Skills

  • Agile methodologies
  • Scrum framework
  • Stakeholder management
  • Backlog refinement
  • Continuous improvement
  • Team collaboration
  • Performance metrics
  • Coaching techniques
  • Conflict resolution
  • Project planning
  • Teamwork and collaboration
  • Jira, Confluence, Azure DevOps

Certification

  • Certified ScrumMaster (CSM) - Scrum Alliance
  • Professional Scrum Master (PSM I) - Scrum.org
  • Six Sigma Green Belt Certification (CSSGB) - American Society for Quality

Timeline

Senior IT Business Consultant (Scrum Master)

Windstream Communications
04.2017 - 01.2025

Senior IT Business Consultant

Windstream Communications
03.2007 - 04.2017

Stony Brook University

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Mark Johnson