MARK JOHNSON
Ocean Isle Beach,NC
Summary
Infrastructure operations professional with extensive IT experience leading large-scale technology deployments across diverse environments. Successfully coordinates cross-functional teams and vendor management, ensuring operational readiness and minimizing disruptions. Proven track record in enhancing service delivery through standardized processes and effective documentation.
Overview
20
20
years of professional experience
Work History
IT Deployment & Operations Analyst
Lowe's Home Improvement
01.2006 - Current
- Lead technology deployment activities supporting retail stores, distribution centers, and enterprise infrastructure initiatives across geographically distributed environments.
- Coordinate large-scale technology deployments involving network infrastructure, telecommunications, end-user computing, security systems, and operational technology.
- Manage vendor execution, installation schedules, project milestones, issue resolution, and deployment readiness activities.
- Collaborate with engineering, networking, security, facilities, and business teams to ensure successful project delivery.
- Successfully supported enterprise technology deployments across numerous retail and distribution center environments.
- Support production cutovers and infrastructure transitions while minimizing operational disruption.
- Troubleshoot infrastructure, telecommunications, and operational technology issues during implementation and post-deployment support phases.
- Utilize ServiceNow to manage incidents, service requests, change activities, asset tracking, and deployment workflows.
- Develop deployment standards, operational procedures, implementation documentation, and workflow improvements.
- Developed standardized deployment processes that improved execution consistency and reduced implementation errors.
- Led deployment and cutover activities supporting hundreds of users, devices, and technology assets.
- Managed high-visibility projects under aggressive deadlines and challenging operational conditions, earning consistent recognition for effective execution.
- Improved operational readiness through enhanced documentation, workflow standardization, and deployment governance practices.
- Coordinated third-party vendors responsible for structured cabling, telecommunications, network infrastructure, and end-user technology installations.
Education
Associate of Applied Science -
Mitchell Community College
Statesville, NC06-2002
Skills
- ServiceNow (ITSM, Incident, Request, Change control)
- Incident Management
- IT Service Delivery
- Infrastructure Deployments
- Infrastructure Operations
- Network Infrastructure
- Asset management
- Hardware Asset Management
- Process Improvement
- Project coordination
- Program management
- Vendor Management
- User training
- Documentation standards
- Cross-functional leadership
- Logistics Technology
Websites
Timeline
IT Deployment & Operations Analyst
Lowe's Home Improvement
01.2006 - Current
Associate of Applied Science -
Mitchell Community College