Mark Jones
Wrens,GA
Summary
Results-driven funeral director with a strong background in funeral services and customer service. Dedicated to simplifying the funeral planning process for families during the loss of a loved one. Successfully directed the operations of a $2.5 million-dollar funeral home operating budget, overseeing the daily work of an 18-member staff. Known for exemplary work ethic and innate ability to resolve issues. Licensed embalmer with a cosmetology background, collaborating with funeral homes to provide caring and quality services to grieving families. Highly organized, detail-oriented, and personable, willing to work a flexible schedule. Devoted funeral director with extensive industry experience and a talent for consoling bereaved families. Patiently counsels families and clients exploring pre-need future funeral options. Organized licensed funeral director and embalmer with over 30 years of experience assisting families with full-service funeral arrangements. Skilled at promoting professionalism and effectively managing the customers expectations .
Overview
25
25
years of professional experience
1
1
Certification
Work History
Funeral Director / Embalmer – GENERAL MANAGER
FAIRHAVEN FUNERAL HOME AND CREMATION SERVICES
07.2016 - Current
- Balance budget and scheduling for successful funeral home and crematory
- Coordinate and arrange end of life decisions for bereaved families involving all facets of funeral service.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Assisted in preparation of bodies for visitation or burial, adhering to strict standards of care.
Production Engineer
WPEH Peach Broadcasting
04.2005 - Current
- Announcer and Production Engineer for local radio station.
- Maximized productivity by 50% by developing and implementing innovative production processes for new and existing products.
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
General Manager
ELLIOTT SONS FUNERAL HOMES AND CREMATORY
03.2006 - 12.2015
- Responsible for operational budget and daily oversight of multiple funeral homes and staff
- Arranged funerals in a manner consistent with each family's heritage and religious beliefs
- Addressed all client questions and requests for information relating to funeral services and pricing
- Conducted pre-need consultations to educate clients on available funeral plans
- Performed duties as a Embalmer to sanitize and prepare human remains
- Casketed and cosmetized deceased in preparation for visitations and burials
- Transferred and arranged transfer from place of death to funeral home
- Managed funeral and cremation operations including hiring and directing staff, maintaining financial records and ordering merchandise.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Funeral Director / Embalmer - Location Manager
POTEET FUNERAL HOME, South Chapel
01.2000 - 02.2006
- Scheduled funeral services, coordinated burials and arranged cremations
- Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' trust in the business
- Performed duties as a Embalmer to sanitize and prepare human remains
- Casketed and cosmetized deceased in preparation for visitations and burials
- Supervised funeral service and embalming staff, attendants and other staff.
- Traveled to [Number] different locations to scout and select appropriate ones for various scenes.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Education
FUNERAL SERVICE - Funeral Service And Mortuary Science
GUPTON-JONES COLLEGE OF FUNERAL SERVICE
Decatur, GA08.1994
High School Diploma -
James A. Cawood High School
Harlan, KY05.1987
Skills
- Pricing Structures
- Regulatory Compliance
- OSHA Regulations
- Compassionate communication
- Licensed Embalmer in Georgia and South Carolina
- Sales and Marketing
- Budgeting and finance
- Customer Response
Certification
- Certified Funeral Service Professional (Life Member)
- Cremation Association of North America - Certified Crematory Operator
- Member of British Institute of Embalmers
References
References available upon request.
Timeline
Funeral Director / Embalmer – GENERAL MANAGER
FAIRHAVEN FUNERAL HOME AND CREMATION SERVICES
07.2016 - Current
General Manager
ELLIOTT SONS FUNERAL HOMES AND CREMATORY
03.2006 - 12.2015
Production Engineer
WPEH Peach Broadcasting
04.2005 - Current
Funeral Director / Embalmer - Location Manager
POTEET FUNERAL HOME, South Chapel
01.2000 - 02.2006
- Certified Funeral Service Professional (Life Member)
- Cremation Association of North America - Certified Crematory Operator
- Member of British Institute of Embalmers
FUNERAL SERVICE - Funeral Service And Mortuary Science
GUPTON-JONES COLLEGE OF FUNERAL SERVICE
High School Diploma -
James A. Cawood High School
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