Stephanie Pittman
Wrens,GA
Summary
Goal-oriented employee with managerial experience in the eyecare industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
Work History
District Manager
Elevate Eyecare
09.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Optician, Contact Lens Manager, Store Manager
Eye Care by Design
04.2003 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes, including ordering and checking in of both contact lens and eyeglasses orders.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize teamwork and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Instructed clients how to insert and remove contact lens as well as how to properly care for them.
- Verified and filed vision insurance plans, including VSP, Eyemed and Davis Vision plans.
- Assisted customers with frame, lens and contact lens selections that best suited their needs.
Front Desk, Optician
Dr David Blackstock
01.1999 - 04.2003
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with customers, and updated customer records.
- Answered phone promptly and directed incoming calls to correct staff members.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Assisted customers with frame and lens selections as well as adjustments and repairs of frames.
- Ordered and checked in contact lenses for customers.
Front Desk
Americas Best Eyeglasses And Contacts
06.1997 - 01.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Augusta Christian Schools
Martinez, GASkills
- Leadership skills
- Training and coaching
- Sales management
- Product Knowledge
Timeline
District Manager
Elevate Eyecare
09.2023 - Current
Optician, Contact Lens Manager, Store Manager
Eye Care by Design
04.2003 - 09.2023
Front Desk, Optician
Dr David Blackstock
01.1999 - 04.2003
Front Desk
Americas Best Eyeglasses And Contacts
06.1997 - 01.1999
High School Diploma -
Augusta Christian Schools
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