Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Jones

Oronogo,MO

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate

Amazon
08.2023 - Current
  • Operate a handheld device in order to alter a packages state: received, stowed, damaged, etc.
  • Engaged in friendly conversation with employees to better uncover individual needs.
  • Control traffic for employees loading then delivering

Closing Manager

Harps Grocery Store
04.2019 - 06.2022
  • Prepared registers for closing shift and assigned team member positions.
  • Directed, organized and controlled closing functions for my store.
  • Served as first contact in escalation path to resolve questions between team members and customers.

Shift Leader

Great American Cookies
08.2016 - 04.2019
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Directed, organized and controlled closing/opening functions for my store.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
02-2026

Skills

  • Problem-solving abilities
  • Customer service
  • Management support
  • Computer skills
  • Workflow optimization
  • Meeting scheduling
  • Team collaboration

Certification

  • A+, CompTIA - 03/24-03/27
  • Linux Essentials, Linux Professional Institute - Received 06/25

Timeline

Associate

Amazon
08.2023 - Current

Closing Manager

Harps Grocery Store
04.2019 - 06.2022

Shift Leader

Great American Cookies
08.2016 - 04.2019

Bachelor of Science - Computer Science

Western Governors University

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