Mark Julien
Murrieta,CA
Summary
Proven expertise in high-volume call environments and exceptional telephone etiquette, demonstrated during tenures at companies like Precis Solar. Excelled in setting appointments and utilizing Salesforce CRM, exceeding daily quotas by over 20%. Renowned for a positive attitude and meticulous attention to detail, significantly enhancing customer engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Inside Sales / Appointment Setter
Precis Solar
11.2017 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Appointment Setter/ Rehash
We Care Plumbing, Heating & Air.
03.2017 - 10.2017
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Appointment Scheduler
Progressive Energy Solutions
12.2013 - 01.2017
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
Diploma - General Education
West Covina High School
West Covina, CA06.1986
Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- High-volume call environments
- Cold calling
- Time management
- Attention to detail
- Scheduling appointments
- CRM software
- Outbound calling
Timeline
Inside Sales / Appointment Setter
Precis Solar
11.2017 - Current
Appointment Setter/ Rehash
We Care Plumbing, Heating & Air.
03.2017 - 10.2017
Appointment Scheduler
Progressive Energy Solutions
12.2013 - 01.2017
Diploma - General Education
West Covina High School
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