MARK J WEST
Bloomington,MN
Summary
Highly motivated individual who is organized, goal oriented and self driven with an excellent work ethic and people skills. My experiences as a Store Manager, Wine Manager, Product Specialist, and cultivated the appropriate skills to meet and or exceed all corporate sales and managerial expectations. Organizationally, those skills sets have motivated, taught and guided others to achieve success at every level. I am proven mentor to my peers and staff to directly increased sales and profitability.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager / Wine Manager / Product Specialist
Top Ten Liquors
11.2018 - 02.2025
- Store Manager: Responsibilities included, opening and closing of the property and maintaining accounting files and cash deposits
- Facilitated all the hiring and training of staff and maintaining schedules and payroll
- Meeting beer buying and budgetary objectives for beer department insuring correct inventory and profitability
- Oversaw correct merchandising of products
- Training and development of team to meet corporate and store goals
- Wine Manager: Created creative and categorically correct merchandising
- Correctly accepting deliveries for inventory control
- Controlled departmental inventory by monitoring 'Rate of Sale' for overall profitability
- Maintained weekly in store tastings to drive sales
- Creating wine tasting events and seminars for the public to drive sales and create lasting relationships with the clientele
- Educating the staff on wine, beer and spirits to develop personal interest and drive sales
- Achievements: Met or exceeded expectations for all sales goals
- One of the top salespeople in the organization
- Exceeded corporate expectations for product seminars and weekly wine tastings
General Manager F&B
La Mesa
01.2018 - 11.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Beverage Manager
Interlachen Country Club
01.2016 - 10.2016
- Ordering of all craft beer, wines and spirits
- Maintained Inventory
- Streamlined purchasing orders
- Controlled 'Cost of Goods Sold'
- Restructured buying strategies
- Restructured all bar venues for efficiency and increased profitability
Beverage and Dining Room Manager
Bearpath Golf and Country Club
08.2012 - 07.2015
- Introduced new digital inventory system 'Partender'
- Introduced new digital wine list 'VinoPad'
- Implemented and maintained new POS
- Decreased unwanted inventory by $100,000
- Decreased 'cost of goods sold' from 30% to 19%
Education
WSET Level 2 Certified -
University of Massachusetts at Amherst - Social Theory and Political Economy
University of Massachusetts at Amherst
Holyoke Community College - Liberal Arts
Holyoke Community College
Skills
- Operational budgeting
- Promotional planning
- Personnel development
- Store operations oversight
- Team building and leadership
- Sales strategies
- POS systems
- Maximizing profitability
- Sales promotions
- Store operations
- Sales coaching
- Inventory management
- Customer service
Accomplishments
- Managed a store that exceeded company expectations in every category during my tenor with the company
Certification
WSET Level 2, Graduated with Distinction
Timeline
Store Manager / Wine Manager / Product Specialist
Top Ten Liquors
11.2018 - 02.2025
General Manager F&B
La Mesa
01.2018 - 11.2018
Beverage Manager
Interlachen Country Club
01.2016 - 10.2016
Beverage and Dining Room Manager
Bearpath Golf and Country Club
08.2012 - 07.2015
University of Massachusetts at Amherst - Social Theory and Political Economy
University of Massachusetts at Amherst
Holyoke Community College - Liberal Arts
Holyoke Community College
WSET Level 2 Certified -
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