Mark Kackstetter
San Diego,CA
Summary
Compliance and contract management expert with extensive experience in open source licensing. Developed and implemented training programs that significantly improved employee compliance knowledge. Skilled in negotiating favorable terms with major corporations and adept at resolving complex legal issues to safeguard organizational interests.
Overview
21
21
years of professional experience
Work History
Compliance Specialist
Teradata
Greater San Diego Area
04.2018 - 03.2026
- Oversaw open source software license review process, revising policies and approving software requests to ensure compliance and mitigate legal risks.
- Developed and delivered annual training for employees on licensing practices, enhancing understanding and adherence to compliance standards.
- Coordinated with sales teams to provide accurate information to customers, facilitating informed decision-making.
- Collaborated with developers to resolve complex licensing issues effectively.
- Managed contracts for customers in Oregon and Washington, including Fortune 100 and Fortune 500 companies.
- Negotiated terms directly with customer procurement teams and legal representatives.
- Advised on export and trade compliance for potential exports to EU, Middle East, and East Asia.
- Administered SNAP-R account and maintained familiarity with SCIP reporting in EU.
IT Project Manager
Family Health Centers of San Diego
Greater San Diego Area
12.2016 - 04.2018
- Managed project timelines and resources to ensure effective delivery of solutions.
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
- Led meetings to review project progress and resolve challenges.
Instructor (GRE, GMAT)
Kaplan Test Prep
Greater San Diego Area
07.2016 - 01.2017
- Assessed student performance and implemented tailored strategies to support diverse learning needs.
- Delivered personalized tutoring to enhance student understanding and address specific challenges.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
Quality Analyst, Specialist & Senior Support Engineer
Qualcomm, Inc.
San Diego, USA
09.2007 - 06.2015
- Analyzed proprietary code to identify and resolve open source licensing issues across multiple businesses.
- Researched code origins and presented detailed findings to stakeholders.
- Collaborated with open source attorneys and general counsel to resolve potential legal issues.
- Facilitated open source scanning process for project managers and developers to ensure compliance.
- Acted as subject matter expert on license terms and attorney requirements.
- Developed intake questions, open source diagrams, and software summary lists.
- Coordinated with release engineers to ensure timely product delivery to external customers.
- Educated new hires on processes and compliance standards to uphold quality and legal requirements.
Senior Support Engineer
Manpower
San Diego, USA
04.2007 - 09.2007
- Temp-to-hire at Qualcomm.
- Duties were identical to those listed for Qualcomm above.
Email Customer Service Agent
ProFlowers
San Diego, USA
02.2007 - 04.2007
- Crafted tailored email responses to resolve unique client concerns, enhancing customer experience.
- Achieved high customer satisfaction by avoiding boilerplate responses and personalizing communication.
- Analyzed and resolved customer issues submitted through email, averaging 200 responses daily.
- Handled high volumes of customer inquiries during peak holiday seasons, ensuring timely and accurate responses.
- Issued refunds, replacements, and resolutions in compliance with established policies.
- Documented all client interactions and actions taken for future reference.
- Devised strategies to manage increased customer inquiries during adverse weather, maintaining service quality despite delivery delays.
Teacher
The Princeton Review
San Diego, USA
06.2005 - 01.2007
- Delivered engaging instruction in SAT, GRE, and LSAT test preparation courses.
- Counseled individual students, adjusting course structure to meet diverse needs.
- Streamlined learning by prioritizing instructional topics based on identified class needs.
- Collaborated with students, parents, and team members to enhance student success.
- Selected for private SAT training to rapidly assimilate concepts and demonstrate distinct qualifications.
Education
J.D. -
Thomas Jefferson School of Law
San Diego, CA12-2004
Bachelor of Arts - English Literature
The Ohio State University
Columbus, OH12-1999
Skills
- Documentation and policy writing
- Contract negotiation and compliance
- Trade and licensing compliance
- Regulatory and legal knowledge
- Stakeholder communication and training
- Legal research and analysis
- Risk assessment and management
- Software licensing expertise
- Interpersonal communication skills
- Client relationship management
Timeline
Compliance Specialist
Teradata
04.2018 - 03.2026
IT Project Manager
Family Health Centers of San Diego
12.2016 - 04.2018
Instructor (GRE, GMAT)
Kaplan Test Prep
07.2016 - 01.2017
Quality Analyst, Specialist & Senior Support Engineer
Qualcomm, Inc.
09.2007 - 06.2015
Senior Support Engineer
Manpower
04.2007 - 09.2007
Email Customer Service Agent
ProFlowers
02.2007 - 04.2007
Teacher
The Princeton Review
06.2005 - 01.2007
J.D. -
Thomas Jefferson School of Law
Bachelor of Arts - English Literature
The Ohio State University