Summary
Overview
Work History
Education
Skills
Accomplishments
Certificates
Timeline
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Mark Kelleher

Denver,CO

Summary

Results-driven Senior LC with a strong track record of elevating community engagement and enhancing resident experiences. Proficient in PM software. Committed to advancing to CM position at Everleigh Central Park as an on-site team member, leveraging experience and expertise in community building and operational excellence to drive continued success.

Overview

7
7
years of professional experience

Work History

Senior Lifestyle Coordinator

Everleigh Central Park - Greystar
10.2023 - Current
  • Contributing to development of LC Training Handbook, LifeLine Newsletter, and RISE LC Mentor Guide, sharing invaluable expertise and insights.
  • Acting as dedicated mentor and guide to fellow LCs, fostering their professional growth and helping them excel in their roles.
  • Oversees 27 other LCs, offering continuous guidance, support, and encouragement.
  • Hosts informative and productive monthly LC meetings focused on building strong skillset in role.
  • Maintains role as LC at current property while taking on responsibilities of Senior LC.

Lifestyle Coordinator

Everleigh Central Park - Greystar
07.2022 - 11.2023
  • Spearheaded transformation of community's lifestyle platform, implementing creative events, contributing to Senior LC promotion.
  • Received 2023 Operational Excellence Award for outstanding contributions to development of LC platform.
  • Facilitate and organize diverse range of events, fostering super happy and engaged residents and building robust, close-knit community.
  • Manage comprehensive event calendar, including scheduling, budgeting, logistics, and marketing to ensure variety of community-building activities.
  • Actively promote community events on social media platforms to drive resident participation and attract prospective residents.
  • Cultivate fantastic interpersonal relationships with multiple residents, enhancing overall residential experience.
  • Demonstrate exceptional ability to manage concurrent tasks, efficiently running all events, handling scheduling, setup, and breakdown, and skillfully troubleshooting various challenges.
  • Exhibit strong task and time management skills, ensuring seamless event execution.
  • Maintain Reputation score of 905 and Ora score of 84, reflecting high resident satisfaction and engagement, while maintaining budgeted occupancy.

Leasing Manager

Portland Astoria - Greystar
12.2021 - 06.2022
  • Successfully led team in increasing pre-lease percentage by 71% ahead of budgeted lease-up completion date.
  • Created training content and utilized it to regionally train other Leasing Professionals in market.
  • Trained team Leasing Professionals on regulatory requirements, company policies and office procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Developed and implemented tactical marketing accountability.
  • Created, coordinated and engaged in marketing campaigns.
  • Managed daily and weekly marketing and leasing plans.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Handled multiple complex issues related to new construction while simultaneously managing multiple employees and maintaining resident satisfaction.

Leasing Professional

Portland Astoria - Greystar
04.2021 - 12.2021
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Escalated major issues to property manager for immediate remediation.
  • Experienced with new construction, downtown luxury apartment buildings, and lease-ups.
  • Completed 187 tours, generated 91 net leases.
  • Maintained 48.66% closing ratio, independently leasing 26.39% of 348 unit asset.

Leasing Professional

Storyline Apartments - Greystar
09.2020 - 04.2021
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Completed property due diligence through sale.
  • Independently increased occupancy from 72% to 93% within 6 months.
  • Awarded 'Rookie of The Year' and 'Leasing Professional of The Year' at same time, demonstrating outstanding results in field.

Food & Beverage Director

Bottle + Kitchen @ Hotel Rose
09.2017 - 03.2020
  • Managed 25 department employees.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.

Education

Graphic Design Candidate

Portland Community College
Portland, OR

Skills

  • Team Leadership
  • Resident Relations
  • Complaint Resolution
  • Budget Management
  • Time Management
  • Fair Housing Knowledge
  • Community Engagement
  • Marketing Expertise
  • Interpersonal Communication
  • Problem-Solving
  • Change Management
  • Training and Development

Accomplishments

  • 2024 Leadership Accelerator Series (November completion)
  • 2024 Greystar Hospitality Workgroup Contributor
  • 2023 Best Active Adult Community in the Nation - Everleigh Central Park
  • 2023 Operational Excellence Award of The Year
  • 2023 Operational Excellence Award - Quarterly
  • 2021 Rookie of The Year
  • 2021 Leasing Professional of The Year
  • 2021 to current - RISE Mentor

Certificates

2024 Franklin Covey - The 6 Critical Practices for Leading a Team

Timeline

Senior Lifestyle Coordinator

Everleigh Central Park - Greystar
10.2023 - Current

Lifestyle Coordinator

Everleigh Central Park - Greystar
07.2022 - 11.2023

Leasing Manager

Portland Astoria - Greystar
12.2021 - 06.2022

Leasing Professional

Portland Astoria - Greystar
04.2021 - 12.2021

Leasing Professional

Storyline Apartments - Greystar
09.2020 - 04.2021

Food & Beverage Director

Bottle + Kitchen @ Hotel Rose
09.2017 - 03.2020

Graphic Design Candidate

Portland Community College

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Mark Kelleher