Summary
Overview
Work History
Education
Skills
Hobbies
Blog Post
Timeline
Generic

Mark Kennedy

San Francisco,CA

Summary

Proactive sales professional with strengths in team leadership, mentoring, sales and customer service. Proficient in leveraging product knowledge and customer satisfaction skills to drive sales. Adept at solving challenges.

Overview

13
13
years of professional experience

Work History

Temporary Client Advisor

Bulgari
San Francisco, CA
11.2023 - 02.2024
  • Sold fine jewelry, watches, handbags and small leather goods.
  • Developed relationships with clients through meaningful outreach and memorable experiences.
  • Assisted with watch and Jewelry repairs.
  • Delivered exemplary customer service
  • Sold over $100,000 in three months

Supervisor

Kate Spade
San Francisco, CA
07.2022 - 11.2023
  • Coached a team of six stylists on selling techniques, product knowledge, and building client relationships.
  • My team has the highest Key Performance Indicators in the San Francisco area and achieved level five team share bonuses selling 25-40% above our monthly goal in a slow traffic environment.
  • Top Selling Supervisor
  • Set daily goals for team members and monitored their performance against the goal; provided coaching and encouragement as needed
  • Opened and closed the store, managed yearly inventory count, and conducted monthly audits.

Event Manager/FOH Assistant Manager

Swamp Rabbit Cafe and Grocery
Greenville, SC
10.2019 - Current
  • Planned, coordinated and executed private and special events including art exhibitions flea markets, Ikebana workshops, and both a Lunar New Year event and a Japanese New Year Festival with an attendance of over 500 customers.
  • Managed a team of 16 employees.
  • Collaborated with local businesses and organizations on special events.
  • Provided exceptional customer service often surprising and delighting customers.

Study Abroad Coordinator

Clemson University
Clemson, SC
03.2019 - 12.2019
  • Advised incoming and outgoing students about Study Abroad opportunities and application processes.
  • Organized events such as the Study Abroad Fair with participation by ten study abroad partners and attendance of over 800 students
  • Managed a team of nine student interns.
  • Fielded in-person, telephone, and email inquiries from students, staff and parents.
  • Conducted student orientations

Designer Handbag Sales Associate

Nordstrom
Miami, FL
10.2016 - 03.2019
  • Encouraged sales of new merchandise and the movement of overstock items through the use of appealing displays and signage.
  • Provided informed customer service to assist them with product selection; maintained product knowledge and followed news of emerging trends.
  • Achieved Pacesetter status by selling over $140,000 of merchandise in the fiscal year.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Delivered high level of service and support to each customer creating lasting relationships with 20 close clients.

Study Abroad Student Assistant

Florida International University, FIU
Miami, FL
04.2018 - 01.2019
  • Redesigned the PAW (Panthers Around the World) Reps program that pairs new international students with current FIU students to facilitate their transition and integration into the FIU community.
  • Interviewed candidates for study abroad.
  • Facilitated orientation for incoming international students.
  • Conducted study abroad workshops for potential study abroad students.

Head Teacher/Assistant Language Teacher

Interac
Tokyo
03.2011 - 04.2016
  • Organized and led activities such as summer camps and workshops to promote physical, mental and social development
  • Created lesson plans in accordance with MEXT principles and institution-wide curriculum standards.
  • Assessed and trained 15-20 fellow teachers in teaching practices and Japanese culture.
  • De-escalated complaints and problems in schools by providing excellent service.

Education

Master of Science - Higher Education Administration

Florida International University
Miami
12.2019

Bachelor of Arts - Asian Studies

Florida International University
Miami, FL
03.2010

Skills

  • Team development and supervision
  • Luxury sales
  • Problem solver
  • Client engagement and relationship building
  • Japanese speaker (Advanced)
  • Exceeding Sales Goals
  • Visual Merchandising

Hobbies

  • Japanese Flower Arranging (Ikebana)
  • Martial Arts
  • Tennis
  • Cooking
  • Designer Handbag Collecting

Blog Post

  • Selected as Closet Confessor number 90 on Purseblog

https://www.purseblog.com/closet-confessionals/cc-98-the-southerner-who-lets-friends-help-him-decide-what-to-purchase/

Timeline

Temporary Client Advisor

Bulgari
11.2023 - 02.2024

Supervisor

Kate Spade
07.2022 - 11.2023

Event Manager/FOH Assistant Manager

Swamp Rabbit Cafe and Grocery
10.2019 - Current

Study Abroad Coordinator

Clemson University
03.2019 - 12.2019

Study Abroad Student Assistant

Florida International University, FIU
04.2018 - 01.2019

Designer Handbag Sales Associate

Nordstrom
10.2016 - 03.2019

Head Teacher/Assistant Language Teacher

Interac
03.2011 - 04.2016

Master of Science - Higher Education Administration

Florida International University

Bachelor of Arts - Asian Studies

Florida International University

Similar Profiles

CREATE PROFILE
Mark Kennedy