Mark Kinnari
Toronto,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Shopthing Inc
11.2023 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Ecommerce Operation Supervisor
DHL Supply Chain
08.2021 - 10.2023
- Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training.
- Managed and monitored various KPI's to ensure the facility was meeting its goals, resulting in a 10% average increase across
the board. - Decreased customer-reported errors by 35% over a 4 month period
• Trained and mentored new employees decreasing company turnover rate by 77% in 4 months.
Marketing Associate
Little Otavalo
01.2020 - 09.2020
- Analyzed and reported on client website and social media analytics using Google Analytics and other website and social analytic tools.
- Managed the creation and implementation of an Updated SEO campaign which increased traffic by 25% in a 3 month period.
- Assisted in the project management the development of new content assets to support new digital demand generation programs.
Education
Certificate - Digital Marketing
Brainstation
Toronto, ON02.2023
Bachelors Degree - Communications
Wilfrid Laurier University
Waterloo, ON09.2021
Certification
Logistics: Team Management, KPI tracking, Client Engagement, Training, Labour Planning, Sourcing,
Marketing: Search Engine Optimization (SEO), Google Analytics, Email Marketing, Copywriting
Technical: Excel, SAP, WMS, Office Suite, Google Suite, Kronos
Timeline
Operations Manager
Shopthing Inc
11.2023 - Current
Ecommerce Operation Supervisor
DHL Supply Chain
08.2021 - 10.2023
Marketing Associate
Little Otavalo
01.2020 - 09.2020
Certificate - Digital Marketing
Brainstation
Bachelors Degree - Communications
Wilfrid Laurier University
Logistics: Team Management, KPI tracking, Client Engagement, Training, Labour Planning, Sourcing,
Marketing: Search Engine Optimization (SEO), Google Analytics, Email Marketing, Copywriting
Technical: Excel, SAP, WMS, Office Suite, Google Suite, Kronos