Mark Kline
Alvarado,TX
Summary
I'm a Creative and Bottom-Line Focused Professional with more than 22 years of Experience in the Automotive Industry. I have a demonstrated record of achievement managing day-to-day operations, decreasing costs, and increasing profits. History of moving through the ranks quickly based on initiative and aggressive pursuit of continued professional development. I'm a outgoing hands-on leader skilled in using effective management techniques to improve performance. With a strong focus on a commitment to training, enabling staff development and growth within the company that also develops a staff that is focused on providing outstanding customer service and increased productivity levels.
Overview
22
22
years of professional experience
Work History
Purchasing Agent
Camping World RV Sales
03.2023 - Current
Used Car Director
Clay Cooley Nissan
04.2021 - 08.2022
- Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed trade-in vehicle evaluations prior to sales agreements.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
General Manager
Elevate Car Sales a Ken Garff Company
12.2020 - 04.2021
- Coordinated with Sales Managers, Finance Managers and Sales Associates on Day to
- Day operations
- Ensuring customer satisfaction at all times
- Prepare daily, weekly and monthly forecast of profit and unit sales
- Developed program plans with Sales and Finance Managers to achieve all company objectives
- Prepared sales promotions and manufacture promotions and ensured resolution of all customer complaints
- Monitored all expenses by daily, weekly and monthly
- Worked with the Finance Department on monthly goals and increased our PVR and all production penetration
- Keep inventory at a 60 day turn around as well as purchasing new inventory from many Online platforms.
Head Sales Coach/ Coordinator
Echopark a Sonic Automotive Company
01.2018 - 12.2020
- I was tasked with creating a clear "line of sight" for fellow Sales Coaches and sales peopleto know exactly what they need to deliver each day, week, month and how those thingsconnect with the company's quarterly and annual goals
- Linking the importance of behaviors and core values to there work
- Balancing the need to drive daily production with creating the right behaviors,processes systems and people development so that the company is able to meet it'sinvestment initiatives
- Removing the distractions, temptations and competing commitments that get in theway of team member delivering on there responsibilities
- Ensure people are engaged in continuous daily learning, game filled and practicedevelopment
- This position played a significant key leadership role in driving the weekly KPI's andquarterly key initiatives
- This includes but not limited to helping the company create anenvironment where people are modeling the critical behaviors and living the corevalues in order to achieve there sales goals each month
- Overseen all aspects of the Grand Prairie campus location including Sales, Financing
- Office Management, Customer Service and all personnel
- Increased year over year sales by 150% moving over 500 units per month via floor salesand E Commerce Sales that were shipped to a customers doorstep
- Overseen and managed the photography team to ensure quality and volume of photosto Vroom high standards to ensure customers could see every detail of the vehicle theywere purchasing
- Daily monitoring of customer feedback through the Net Promoter Scoring System
- I mentored and trained both Retail and E Commerce Sales Teams with a average of 20plus team members per team.
General Manager of Operations
Vroom Automotive
03.2013 - 12.2017
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored key performance metrics to identify areas for improvement.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
General Sales Manger
AutoNation
08.2001 - 02.2013
- Managed both floor and Internet sales teams with over 30 members on each team
- Overseen day to day operations in Accounting, Service, Financing and the Sales
- Departments
- Worked with all departments to ensure daily weekly, and monthly sales goals were met
- Some other highlights from earlier years in my career
- I maintained the number one certified used car dealer for Toyota in the western region
- Achieved elite status for General Motors as a Sales Manger
- Increased sales in both New and Used car sales at the Nissan Dealership year over year
- Achieved all star step targets as part of the management team
- Top Sales person three years running in my early sales career
- This led to many promotions over the years with the company.
Skills
- Computer Skills
- Proficient and Experienced in
- Windows, MS Office, Excel, Word, Outlook ect
- Experienced using ADP Dealer Management , V-Auto, Base CRM, Salesforce, RoutOne, Dealertrack
- Social Media Platforms
- Excellent Verbal Communication Skills
- Sales Planning
- Sales Talent Acquisition
- Active Listening
- Sales Meetings
- Critical Thinking
- Employee Training
Timeline
Purchasing Agent
Camping World RV Sales
03.2023 - Current
Used Car Director
Clay Cooley Nissan
04.2021 - 08.2022
General Manager
Elevate Car Sales a Ken Garff Company
12.2020 - 04.2021
Head Sales Coach/ Coordinator
Echopark a Sonic Automotive Company
01.2018 - 12.2020
General Manager of Operations
Vroom Automotive
03.2013 - 12.2017
General Sales Manger
AutoNation
08.2001 - 02.2013
Similar Profiles
Orla KavanaghOrla Kavanagh
Buyer/Consignment Account Manager at Camping World RV SalesBuyer/Consignment Account Manager at Camping World RV Sales
Darrel VestaDarrel Vesta
RV Sales Associate at Camping World RV SalesRV Sales Associate at Camping World RV Sales
Ramon HernandezRamon Hernandez
Forklift Operator/Material Handler/RV Transporter at Camping World RV sales and serviceForklift Operator/Material Handler/RV Transporter at Camping World RV sales and service
Chase AckeretChase Ackeret
RV Sales Associate at Camping World RV SalesRV Sales Associate at Camping World RV Sales
Cecilia ArellanoCecilia Arellano
Spanish Medical Interpreter at John Peter Smith HospitalSpanish Medical Interpreter at John Peter Smith Hospital