Mark Knepper
Summary
Seeking to transition into a new field. Well-versed in writing in face-paced settings. Preparing and organizing materials, solving problems with minimal input, and satisfing diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality.
Work History
Department of Veterans Affairs
Job overview
- Provided support to veterans by addressing inquiries, guiding them through the claims process to ensure a timely response.
- Conducted thorough research on US law and VA regulations to determine if benefit entitlements were warranted.
- Worked closely with medical professionals to obtain necessary evidence for proper evaluation of disability claims.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Trained new team members effectively, increasing overall team efficiency.
McMaster-Carr
Job overview
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Created a company newsletter where I designed pages, and put stories together about company news and employees.
Warren Tribune-Chronicle
Job overview
- Revitalized community sports coverage by doing high school game previews, reporting on games, feature stories on athletes and coaches, and compiling statistical leaders each week.
- Pitched and wrote articles and columns, consistently increasing readership with proven sports and reporting expertise.
- Edited coworkers’ stories for clarity and grammar, wrote game recaps each night and designed multiple pages for print each night while on a tight deadline.
- Reported stories, statistics, and scores for various sports to audience of about 50,000 readers.
Hubbard Review
Job overview
- Established credibility as a news reporter by cultivating strong relationships with sources and maintaining ethical journalism standards.
- Generated uplifting articles and reported on events in the city and surrounding area.
- Helped with photography, designing pages, and obtaining advertising for the weekly newspaper.
Education
University of ToledoToledo, OH
Skills
Communication skills; strong writer; highly organized; detail oriented; quick learner; problem-solving skills; knowledge of sports, medical, and veteran terminology
Accomplishments
Superior Performance Award for significantly exceeding performance standards for the year 2024.
Performance bonus every year from 2006-2024 for exceeding production and quality.
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