Christina Sampeur
High-performing professional with integrity excelling at accuracy. Resourceful decision maker known for efficient task completion and critical thinking skills to thrive in data-driven environments. Specialize in navigating complex benefit systems, interpreting medical evidence, and communicating effectively with diverse populations. Excels in problem-solving, and tackles challenges with drive to overcome. Applies knowledge and abilities to positively impact organization. Consistently exceeds expectations.
Work History
Rating Veterans Service Representative
15 Years 4 Months• Accurately applying knowledge of VA legal regulations to case file content in order to make timely decisions on a wide array of claimed benefits (over 11,000 rating decisions).
• Analyzing medical evidence with the rating schedule to determine entitlement to disability benefits, evaluation level, and effective date.
• Conducting due process hearings with claimants and their representatives (approximately 30 hearings).
• Completing specialized cases reserved for rating officers with greatest expertise (traumatic brain injury, top 20 percent and amyotrophic lateral sclerosis, top 5 percent).
• Completed quality reviews of peer and trainee draft rating decisions for accuracy, providing guidance and feedback as a Subject Matter Expert (SME) (380 SME second signature reviews, 100 trainee reviews).
• Developed rating training (rating templates and checklists) for staff on specialized cases.
Veterans Service Representative
3 Years 2 Months- Evaluated claims to determine eligibility for various veteran benefits programs.
- Informed claimants of rights and requirements for various benefit entitlements, facilitating understanding of appeals process.
- Processed payments and authorizations for awards and decision outcomes, ensuring timely delivery of benefits to veterans.
- Resolved inquiries and concerns from veterans regarding benefits status, enhancing communication and support for claimants.
- Mentored new employees on laws, regulations, and organization policies to reduce onboarding time.
Education
Bachelor of Science - Business Management
GPA 3.59
Attended all semesters on Florida Bright Futures Scholarship
Associate of Arts - General Studies
GPA 3.46
Attended all semesters on Florida Bright Futures Scholarship