Mark Koh
Clifton,NJ
Summary
Hardworking and reliable Counter Salesman with strong ability in selling plumbing supplies. Offering good customer relationship skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Counter Salesman
Wallington Plumbing Supply
Saddle Brook, NJ
08.2015 - 06.2025
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Used [Type] register system to ring up customer purchases, process payments and issue receipts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers with product selection and provided expert recommendations.
- Processed sales transactions accurately and efficiently at the point of sale.
- Managed inventory levels and restocked shelves with plumbing supplies regularly.
- Developed strong relationships with customers to enhance service satisfaction.
- Maintained a clean and organized sales floor for optimal customer experience.
- Collaborated with team members to address customer inquiries promptly.
- Trained new staff on company procedures and product knowledge effectively.
- Monitored sales trends to identify popular products for better inventory management.
- Operated cash registers to process payments from customers.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection and purchase decisions.
- Informed customers of product availability, pricing, and special offers.
- Handled multiple tasks simultaneously while maintaining quality standards.
- Verified prices against item labels to ensure accuracy of charges.
- Organized promotional displays for products in the store.
- Answered incoming calls from customers seeking assistance or advice.
- Stocked shelves with merchandise according to store policies.
- Processed returns, exchanges, refunds, and voids promptly.
- Trained new employees on counter sales operations.
Plumber's Helper
Leebros
Ridgefield, NJ
03.2015 - 08.2015
- Helped plumber work efficiently by carrying and organizing supplies, tools and equipment.
- Identified and located required tools prior to starting each project.
- Cut and beveled piping using cutting torches, saws and threading machines.
Warehouse Associate
Grant Supply
South Hackensack, NJ
09.2012 - 03.2015
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Operated forklifts to fill or empty overhead spaces.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Skills
- People Skills
- Basic Math
- Reliable and Trustworthy
- Work Ethic
- Customer Service
- Working Collaboratively
- Relationship Building
- Friendly, Positive Attitude
- Customer service
- Team collaboration
- Employee training
- Communication skills
- Relationship building
- Upselling strategies
- Building rapport
- Teamwork
- Stock replenishment
- Positive customer engagement
Languages
Korean
Limited
Spanish
Limited
English
Native/ Bilingual
Timeline
Counter Salesman
Wallington Plumbing Supply
08.2015 - 06.2025
Plumber's Helper
Leebros
03.2015 - 08.2015
Warehouse Associate
Grant Supply
09.2012 - 03.2015
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