Mark Koonce
Portland,TX
Summary
Dedicated technician with practical approach to troubleshooting and repair. Consistently delivers accurate diagnostics and effective solutions, ensuring optimal performance and customer satisfaction in every task.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Technician
Austin Industrial
Corpus Christi, TX
06.2023 - Current
- Replaced worn-out components with genuine parts, ensuring system reliability and performance.
- Communicated effectively with customers to provide technical advice and enhance service experience.
- Followed safety protocols when performing service and repairs.
Service Technician
Zachry
Corpus Christi, TX
12.2014 - 06.2023
- Replaced worn-out components with genuine parts to enhance system reliability.
- Adhered to safety protocols during service and repairs to ensure compliance and safety.
- Communicated effectively with customers to deliver technical advice and improve service satisfaction.
Service Technician
Johnson Controls
Corpus Christi, TX
08.2007 - 12.2014
- Replaced worn-out components with genuine parts, ensuring reliable system performance.
- Adhered to safety protocols during service and repairs to maintain a safe work environment.
- Communicated effectively with customers to provide clear technical advice and enhance service satisfaction.
Installer/Service Tech
Bodine Scott
Corpus Christi, TX
10.1997 - 08.2007
- Installed equipment using standard hand and specialized tools, conducting tests to verify proper operation.
- Built strong customer relationships to enhance satisfaction during installation.
- Cut materials to specified sizes for installation with power saws and cutters.
Installer
Mathew's AC
Corpus Christi, TX
07.1992 - 10.1997
- Installed equipment using standard hand and specialized tools, testing functionality to ensure optimal operation.
- Utilized power saws and cutters to precisely cut materials for installation, ensuring accuracy and efficiency.
- Engaged with customers to build trust and improve service experiences. during installations to enhance service quality. during installations to improve service quality. with customers to enhance satisfaction during installation.
Education
Air Conditioning Certificate -
Del Mar
Corpus Christi, TxSkills
- Reliability
- Installation and repair
- Mechanical tools
- Attention to detail
- Problem-solving abilities
- Problem and issue resolution
Certification
Air Conditioning Certification, TDLR
Timeline
Service Technician
Austin Industrial
06.2023 - Current
Service Technician
Zachry
12.2014 - 06.2023
Service Technician
Johnson Controls
08.2007 - 12.2014
Installer/Service Tech
Bodine Scott
10.1997 - 08.2007
Installer
Mathew's AC
07.1992 - 10.1997
Air Conditioning Certificate -
Del Mar