Stephen Jeffs
Eagle Mountain,UT
Summary
Proven leader in construction and repair, with a track record of enhancing efficiency and quality at Collins Roofing Inc. Skilled in diagnostics and troubleshooting, I excel in fostering teamwork and ensuring safety. My commitment to excellence and problem-solving abilities have consistently improved project outcomes and client satisfaction. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician
Collins Roofing Inc.
04.2014 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with team members to complete larger repair projects efficiently.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Completing up to 5 service calls per work day.
Foreman
Ballard Management
01.2013 - 01.2014
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Reviewed project details to specify correct materials and equipment for job sites.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Enhanced job site safety through regular inspections, hazard assessment, and implementation of corrective measures.`3
Carpenter Foreman
Utek Framing
06.2004 - 11.2012
- Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
- Increased project efficiency by delegating tasks and supervising a team of carpenters.
- Ensured compliance with building codes by thoroughly reviewing design plans before commencing construction tasks.
- Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
- Established a positive working environment fostering teamwork and open communication among crew members.
- Contributed to the company''s reputation for excellence through consistent high-quality workmanship on all assigned projects.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Oversaw schedules and assignments for 8 personnel.
- Continuously updated knowledge of industry trends, tools, technologies, and best practices ensuring maintained competitive edge in the market.
- Trained workers in proper methods, equipment operation and safety procedures.
Education
GED -
Alta Academy
Sandy, UtSkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- OSHA Requirements
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Quality Assurance
- Hand tool expertise
- Analytical Thinking
- Time tracking
- Safety Procedures Adherence
- Work Documentation
- Regulatory Compliance
- Residential construction
- Commercial construction experience
- Construction management
- Roofing
- Drywalling
- Task Prioritization
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Building Maintenance
- Reliability
- Problem-solving abilities
- Self Motivation
Certification
- Utah Driver's License
- Forklift Certification
- Manlift Certification
Timeline
Service Technician
Collins Roofing Inc.
04.2014 - Current
Foreman
Ballard Management
01.2013 - 01.2014
Carpenter Foreman
Utek Framing
06.2004 - 11.2012
GED -
Alta Academy
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