Mark Kostelnik
Baltimore,MD
Summary
Hardworking Bartender with experience in large-scale casual dining establishments and high volume nightclubs and bars. Committed to upholding highest standards of customer service and alcohol safety. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Bartender
The Admiral's Cup
09.2020 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Manager
The Horse You Came In On Saloon
10.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders and barbacks on drink preparation, product promotion, garnish preparation, and sanitation protocol, and opening and closing procedures.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Manager
Looney's Pub
09.2013 - 05.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, scheduling, and taking inventory.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
Busser/Server/Expo/Barback/Bartender
Corner Stable/Michael's Pub
09.2007 - 05.2016
- Monitored food and beverage supplies, assisting with restocking when needed.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Assisted servers in providing efficient service for improved guest experiences.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Education
No Degree - Business Administration
Howard Community College
ColumbiaHigh School Diploma -
Hammond High School
Columbia, MD06.2010
Skills
- Complex Problem-Solving
- Organizational Ability
- Customer Service
- Patience and Tolerance
- Honest and Dependable
- Hospitality and Guest Service
Timeline
Bartender
The Admiral's Cup
09.2020 - Current
Bartender/Manager
The Horse You Came In On Saloon
10.2016 - Current
Bartender/Manager
Looney's Pub
09.2013 - 05.2016
Busser/Server/Expo/Barback/Bartender
Corner Stable/Michael's Pub
09.2007 - 05.2016
No Degree - Business Administration
Howard Community College
High School Diploma -
Hammond High School