Mark Kothbauer
Sturtevant
Summary
Detail-oriented NOC Technician with expertise in network connectivity troubleshooting, system performance monitoring, and hardware repair. Committed to improving response times and enhancing service delivery in technical support.
Overview
19
19
years of professional experience
Work History
NOC Technician
Insight Global LLC
Mount Pleasant, WI
10.2025 - Current
- Monitored network performance to identify and resolve connectivity issues.
- Assisted in troubleshooting hardware and software problems for client systems.
- Documented incidents and resolutions in ticketing system for future reference.
- Collaborated with team members to improve response times for technical support requests.
- Participated in training sessions to enhance technical knowledge and service delivery skills.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Participated in regular training sessions to stay up-to-date on evolving technologies and industry best practices.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed necessary maintenance to support network availability.
Field Operations Technician
Charter Spectrum
Racine, WI
01.2007 - 10.2024
- Conducted routine maintenance and troubleshooting on cable network infrastructure.
- Installed and configured customer equipment, ensuring optimal performance and connectivity.
- Collaborated with team members to resolve technical issues efficiently in the field.
- Maintained accurate records of service calls and work orders for quality assurance.
- Trained new technicians on safety protocols and equipment usage standards.
- Analyzed customer feedback to identify recurring issues and develop targeted solutions.
- Oversaw inventory management for tools and supplies, ensuring readiness for field operations.
- Improved safety standards within the team, adhering to company policies and industry regulations during field operations.
- Achieved consistent high-quality performance by following established best practices for installation, repair, and maintenance tasks.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Education
High School Diploma -
J.I. Case High School
Racine, WISkills
- Network connectivity troubleshooting
- System performance monitoring
- Network management
- Data center operations
- Security protocols
- Ticket management
- Teamwork and collaboration
- Time management
- Task prioritization
- Hardware and software repair
- Risk management assessment
Timeline
NOC Technician
Insight Global LLC
10.2025 - Current
Field Operations Technician
Charter Spectrum
01.2007 - 10.2024
High School Diploma -
J.I. Case High School