Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Mark LaDow

Hendersonville,NC

Summary

Results-driven Satcom System Engineer with 10 plus years of experience in designing, implementing, and optimizing satellite communication systems. Proven expertise in network configuration, troubleshooting, and security implementation. Adept at collaborating with cross-functional teams to ensure seamless system integration and performance enhancement. Strong documentation and reporting skills, with a focus on proactive maintenance and system resilience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

System Engineering Manager

AvL Technologies
04.2018 - Current
  • Spearheaded the design and implementation of satellite communication systems, ensuring optimal performance and reliability.
  • Collaborated with cross-functional teams to develop system architecture and integrate satellite components.
  • Conducted regular system audits to identify and address potential issues, ensuring continuous network improvement.
  • Diagnosed and resolved complex technical issues related to satellite communication systems promptly.
  • Monitored and analyzed system performance metrics, implementing enhancements to meet or exceed performance targets.
  • Stayed updated on industry best practices to ensure compliance with security standards and protocols.
  • Created comprehensive documentation for system configurations, procedures, and troubleshooting steps.

Customer Service Specialist

L3 Technologies
05.2016 - 03.2018
  • Successfully managed and processed [X]% increase in RMAs within tight deadlines, improving overall customer satisfaction.
  • Diagnosed and resolved hardware and software issues related to satellite communication equipment.
  • Collaborated with customers and internal teams to provide technical support and troubleshoot issues remotely.
  • Conducted quality control checks on returned equipment to ensure compliance with specifications.
  • Maintained accurate records of RMA transactions, including tracking and reporting on key performance metrics.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Sought ways to improve processes and services provided.

Radar Technician

Telephonics
06.2010 - 05.2016
  • Implemented innovative solutions to resolve integration challenges, contributing to increased radar system reliability.
  • Installed, configured, and tested radar systems on various aircraft models, ensuring compliance with aviation standards.
  • Conducted thorough testing and calibration to verify the functionality and performance of integrated radar systems.
  • Troubleshot and resolved integration issues promptly to minimize aircraft downtime.
  • Participated in post-integration reviews to identify areas for improvement and implement enhancements.


Education

Bachelor of Science - Aerospace Engineering

Elizabeth City State University
Elizabeth City, NC
05.2011

Skills

  • Maintenance Planning
  • Documentation Management
  • Troubleshooting and Technical Support
  • Cross-functional Collaboration
  • System Design and Implementation
  • Network Configuration and Optimization
  • Hardware and Software Troubleshooting
  • Quality Control and Assurance
  • Satellite Communication Equipment Diagnostics

Certification

IPC 610, 620, and J-Std certifications

Affiliations

  • Auto mechanic and car enthusiast
  • Cyclist, Runner, du-athlete
  • Coach for local youth sports

References

References available upon request.

Timeline

System Engineering Manager

AvL Technologies
04.2018 - Current

Customer Service Specialist

L3 Technologies
05.2016 - 03.2018

Radar Technician

Telephonics
06.2010 - 05.2016

Bachelor of Science - Aerospace Engineering

Elizabeth City State University

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Mark LaDow