MARK LAEMMERT

• National General, of the year award winner (9000+ employees with more than 500 leadership candidates)
• Managed workforce management software and telephonic platforms to help optimize service level agreements and improve client experience.
• Promoted to Site Leader (1 of 2 regional directors) for Health Compare Inc.
• Built largest sales force (peaking at 157 employees) with most Leaders Club (performance based monthly and annual top 10% achievers) award winning agents while also accounting for more than two thirds of promoted sales management from my sales groups in Portland office
• With growth of staff, we maintained above standard in all quality assurance standards set forth by creating regularly released new online content to help engage rapidly changing sales force (COVID/ transitioning to working from home platforms while maintaining sales and growth trends
• Insurance Call Center> Transferred/Promoted to sister company Health Compare Inc. to launch their Portland call center beginning with 12 employees.
• Only Team Leader in Velapoint Personal Insurance history to get all assigned agents into monthly bonus ranking
• Highest team cross sale improvement converted into top cross selling team on weekly basis at Velapoint Personal Insurance
• Highest team improvement in production with lowest initial team production.
• Created weekly and monthly reports and presentations for management team.
• Attended daily and weekly meetings with Vice President regarding topics of compliance, training and talent acquisitions management to discuss performance, trends, needs and delegation of needed tasks.

• Passed all exams first in class.
• 2nd highest rookie producer in national class of almost 600.
• 1st in all cross selling statistics.
• Earned 1 of 3 all expenses paid trips to weeklong executive and elite producers training (only rookie in invited).
• Assisted with “ride a longs” for new agents to help close appointments more effectively in and out of office.

• Helped develop and implement successful systems for loan recapture

including consumer and advocate contact.
• Reviewed loan files for sale ability on secondary market (including,

appraisal fraud check, file completeness and signed documents

retrieval).
• Reviewed and followed up on dismissed originating personal loan files

for retention.
• President’s Circle annual member for number loans closed and total

loan amounts from 2004 to 2008.