Mark Lagman
San Leandro,CA
Summary
Hardworking Field Service Technician bringing 5+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Effective at directing employees, managing problems, and establishing effective policies and procedures to handle different areas of operations.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Tesla
Fremont, CA
01.2022 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Tested wiring and other system parts for electrical flow and function.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Disconnected and removed motors and pumps.
- Worked to create safe, low-cost and dependable designs.
- Safely operated company to travel to service sites.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000
Manufacturing Technician
Tesla Inc
Fremont, CA
01.2021 - 01.2022
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance
- Collaborated with team members to promptly accomplish tasks and meet deadlines
- Delegated daily tasks to team members to optimize group productivity
- Fostered positive employee relationships through communication, training, and development coaching
- Collaborated with management team to implement new work procedures or policies
- Directed safety meetings and checked team compliance with protective equipment and behavioral practices
- Evaluated employee performance, identified areas of improvement, and communicated plans to employees
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery
- ADAS Test Operator conduct vehicle-testing Autopilot system.
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Trained and supervised production staff in use of equipment and machinery
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Made sure that products were produced on time and are of good quality
Amazon Courier LEAD
Amazon
San Francisco, CA
01.2020 - 01.2021
- Loaded and unloaded boxes and packages to move to and from vehicle
- Assisted in loading delivery trucks with prepared packages
- Navigated route to customer locations using GPS maps
- Carried items weighing up to 70 pounds from vehicle to customer building location
- Logged package delivery time in system for proof of delivery and to close orders
- Drove delivery truck or van to transport orders
- Requested signatures or followed touch-free delivery procedures
- Inspected vehicle daily and reported issues to schedule maintenance and repairs
- Transported and safely delivered items to prevent damage or loss.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Area Supervisor
Dish Network
Scranton, PA
09.2010 - 12.2019
- Promoted positive customer service experiences by promptly resolving conflicts
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability
- Supervised 24 employees, ensuring optimal productivity
- Inspected production, quality control and maintenance reports to detect and address production problems
- Boosted team morale and overall revenues by creating and implementing sales contests
- Planned material and equipment needs to drive on-time delivery in concert with project schedule
- Aligned procedures and protocols with changing business demands
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mechanical Engineering Technician
Ionics Inc.
Manila, Ph
03.2010 - 07.2014
- Diagnosed mechanical problems and determined solutions to correct concerns
- Monitored, inspected, or tested mechanical equipment
- Worked independently and as team member to develop design concepts that met business and technical needs
- Conducted failure analyses, documented results, and recommended corrective actions
- Prepared equipment inspection schedules, work plans or other records
- Assisted engineers to design, develop or manufacture industrial machinery or other equipment.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing.
- Investigated equipment function to diagnose faults and make recommendations to provide solutions.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Coordinated with other engineering professionals to coordinate operation of mechanical systems.
- Identified mechanical problems and determined best solutions for correction.
- Operated variety of tools and equipment to complete mechanical repairs.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Trained and supervised mechanical engineering technicians in installation and maintenance of equipment.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing
- Coordinated with other engineering professionals to coordinate operation of mechanical systems
- Identified mechanical problems and determined best solutions for correction
Education
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
Intramuros, Manila03.2004
High School Diploma -
Cainta Catholic College
Cainta, Rizal03.2000
Skills
- Excellent software skills
- Critical thinking
- Preventive Maintenance
- Technical Troubleshooting
- Emergency Response
- Equipment Inspection
- Safety Assessment
- Equipment Repair
- Hardware and Software Installation
- Teamwork and Coordination
- Troubleshooting and Repair
- Courteous and Professional
- Repair and Installation
- Valid Driver's License
- OSHA Certification
- Training and Mentoring
Timeline
Field Service Technician
Tesla
01.2022 - Current
Manufacturing Technician
Tesla Inc
01.2021 - 01.2022
Amazon Courier LEAD
Amazon
01.2020 - 01.2021
Area Supervisor
Dish Network
09.2010 - 12.2019
Mechanical Engineering Technician
Ionics Inc.
03.2010 - 07.2014
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
High School Diploma -
Cainta Catholic College