
• Oversaw all client on-boarding, departmental budgeting, strategic planning, and process improvement
• Leveraged scientific evidence, user-studies, and interpersonal skills to drive change implementation
• Led the first international bulk specimen movement while increasing current product utilization domestically by 20%
• Mentored junior employees, fostered interdepartmental collaboration, and operationalized new strategic visions
• Managed a team of 7 embryologists responsible for implementing new lab processes across the country
• Streamlined clinical operations and oversaw the import of 50,000+ patient embryos/eggs to the TMRW platform
• Drove over $3M in revenue for the company while navigating the fast-paced and dynamic market of infertility
• Conducted skill-based assessments and behavioral interviews to identify talent assets for the department
• Acted as a subject matter expert (SME) for the sales team and pioneered the sales model that is utilized today
• Spearheaded the formation and execution of the reformatting program, a first-of-its-kind procedure to establish
100% digital chain of custody in IVF cryo-inventories
• First person to upload samples into the TMRW Robot (Vios Chicago-2021)
• Enacted sample management protocols that vastly improved operations of the Specimen Services department
• Tested, developed, and pioneered features of the proprietary software (ivfOS)
• Maximized efficiency of the reformatting program and propelled ulterior revenue streams for the team
• Trained new technicians, coordinated lab and staffing schedules, and handled patient communications
• Senior technician/supervisor of IVF, andrology, and endocrine labs responsible for all day to day operations
• Independently ran IVF lab while reporting to off-site laboratory director, including budgeting and forecasting
• Coordinated equipment repair, preventative maintenance schedules, and evaluation of all QC/QA data
• Prepared and passed multiple CAP, FDA, OSHA, and various other mandated inspections
• Successfully helped bring hundreds of babies (400+) into the world and created families
• Trained in all embryology, andrology, and endocrine procedures
• Recorded quality control, filling and maintaining liquid nitrogen tanks, and ordering supplies
• Called patients with embryo reports and responded to alarm calls
• Covered the andrology and endocrine laboratories for staffing as needed