Mark Largent
Escalon,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager
CVS Pharmacy
03.2011 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Complete point of sale opening and closing procedures.
- Rotate merchandise and displays to feature new products and promotions.
- Receiving and backroom management.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Supervise creation of exciting merchandise displays to catch attention of store customers.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Recruit, hire and train team members.
- Handle problematic customers to assist employees in maintaining excellent customer service.
- Supervised opening and merchandising 3 new store locations.
Education
Associate of Arts - General Studies
Modesto Junior College
Modesto, CAAssociate of Arts - Radio And Television
Modesto Junior College
Modesto, CASkills
- Customer Service
- Product Merchandising
- Order Management
- Inventory Management
- Manage Budgets
- Staff Management
- Merchandising
- Team Leadership
- Staff Training
- Store Opening and Closing Procedures
- Mentoring
- Performance Review
Timeline
Store Manager
CVS Pharmacy
03.2011 - Current
Associate of Arts - General Studies
Modesto Junior College
Associate of Arts - Radio And Television
Modesto Junior College