Mark LaRocca
Hollywood,FL
Summary
Adept at spearheading major projects and enhancing operational efficiency, my tenure at Hard Rock Digital saw the successful launch of 12 sportsbooks, leveraging agile frameworks and stakeholder management. My blend of compliance expertise and attention to detail significantly boosted productivity, underscoring my ability to drive profitable outcomes and ensure project excellence.
Overview
4
4
years of professional experience
Work History
Manager - Retail
Hard Rock Digital
Hollywood, FL
06.2024 - Current
- Spearheaded the planning, project management, and successful launch of 12 sportsbooks during my tenure at Hard Rock Digital, enhancing market presence and customer engagement.
- Led training initiatives for diverse teams, ensuring seamless integration and operation of new sportsbook locations.
- Provided comprehensive daily support across all Hard Rock Digital sportsbooks, addressing operational, technical, and reporting challenges to maintain high service standards.
- Utilized advanced data analysis to assess performance metrics, identify operational inefficiencies, and implement strategic improvements that significantly boosted productivity and profitability.
- Demonstrated a profound understanding of compliance regulations across various U.S. jurisdictions, ensuring all retail sportsbook operations adhered to the stringent legal frameworks of the gaming industry.
Associate Product Manager
Hard Rock Digital
Hollywood, FL
10.2022 - 06.2024
- Agile Leadership: Directed both Scrum and Kanban methodologies to manage and prioritize tasks, leading to the successful development and deployment of software projects for a sports betting platform.
- Major Project Oversight: Orchestrated the complete overhaul of the kiosk and over-the-counter betting platforms, enhancing user experience and system reliability.
- Incremental Feature Development: Managed weekly sprints for continuous feature enhancements and bug fixes, ensuring the product stayed competitive and responsive to user needs.
- Quality Assurance: Personally oversaw QA processes to guarantee product integrity, performance, and compliance with industry standards, significantly reducing post-launch issues.
Business and Operations Associate - Sportsbook
Hard Rock Digital
Hollywood, FL
07.2021 - 10.2022
- Provided ongoing support for operational teams to ensure efficient workflow processes.
- Recommended suggestions and improvements based on data analysis.
- Researched regulatory requirements applicable to business operations.
- Created detailed reports on business performance metrics and presented findings to senior management.
Education
BBA - Economics
University of Miami Herbert Business School
Coral Gables, FL05-2021
Semester Exchange Program
The American University of Rome
Rome, Italy05-2019
Skills
- App development
- Jira, atlassian, rally
- Agile framework expertise
- Product roadmap development
- Attention to detail
- Stakeholder management
- Compliance expertise
- Project Management
Languages
Italian
Full Professional
Timeline
Manager - Retail
Hard Rock Digital
06.2024 - Current
Associate Product Manager
Hard Rock Digital
10.2022 - 06.2024
Business and Operations Associate - Sportsbook
Hard Rock Digital
07.2021 - 10.2022
BBA - Economics
University of Miami Herbert Business School
Semester Exchange Program
The American University of Rome
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