Mark Laseter
Great Falls,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Crawford And Co
02.2011 - Current
- Used prescribed guidelines or policies in analyzing situations.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Investigated origin and cause of claims by contacting appropriate parties.
- Answered customer questions regarding deductibles.
Repossession Agent
Dallas County Adjusters
11.2007 - 02.2011
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
High School Diploma -
North Garland High School
Garland, TX05.1996
Skills
- Collection Processes
- Xactimate Specialist
- Customer Satisfaction
- Strong Communication and Interpersonal Skills
- Team Support
- Claims Evaluations
- Determine Coverage
Certification
NPN# 19813514 Texas- Homestate
Licensed in the following states: Texas-Alabama-Arkansas-Arizona-Florida-Georgia-Idaho-Indiana- Kentucky- Louisiana-Michigan-Minnesota-Mississippi-Montana-Nevada-Oklahoma-South Carolina-North Carolina- Utah-Washington-West Virginia-Wyoming
Timeline
Desk Adjuster
Crawford And Co
02.2011 - Current
Repossession Agent
Dallas County Adjusters
11.2007 - 02.2011
High School Diploma -
North Garland High School