Shiniki Pettway
Mobile,Alabama
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Offering polished communication skills,bringing excellent organizational skills ,talent for overcoming customer objections, and true team player.
Overview
4
4
years of professional experience
Work History
Insurance Adjuster
CNC Catastrophe & National Claims
02.2022 - 05.2023
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
Receptionist Clerk
Springhill Medical Center
01.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Tracked important information in microsoft excel spreadsheets and ran reports or generated graphs using data.
Education
Nursing
Bishop State Community College
Mobile, ALHigh School Diploma -
M.T Blount High School
Mobile, AL05.2013
Skills
- Customer Interaction
- Billing Procedures
- Advanced Computer Skills
- Customer Experience
- Strong Communication and Interpersonal Skills
- Payment Arrangements
- Complex Problem-Solving
- Collection Processes
Timeline
Insurance Adjuster
CNC Catastrophe & National Claims
02.2022 - 05.2023
Receptionist Clerk
Springhill Medical Center
01.2019 - 12.2021
Nursing
Bishop State Community College
High School Diploma -
M.T Blount High School
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