Mark Lattin
Holbrook,20
Summary
Punctual and efficient worker known for reliability, planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Amazon Flex Delivery Driver
Amazon
Massachusetts
07.2019 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Works great independently
- Great communication skills, problem solving and pays attention to details.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
Laborer
Wescor Construction
Harvard Medical Boston Ma
01.2017 - 07.2018
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Utilized construction tools and machinery to effectively complete job site projects.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Completed tear-down of existing structures to prepare for new construction.
Office Supervisor,dispatcher
Metro Cab Association
Allston, MA
03.2006 - 11.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Answered hundreds of phone calls a day.
- Excellent problem solving skills with customers and staff.
- Tracked and managed voucher account customers.
- Scheduled pickup and drop-off of important items and clients.
Education
High School Diploma -
Madison Park Vocational School
Boston, MASkills
- Verbal and Written Communication
- Attention to Detail
- Problem-Solving Techniques
- Communication
- Strategic Planning
- Assist Customers
- Communication and Interpersonal Skills
- Critical Thinking
- Dependability and Honesty
- Judgment and Decision-Making
Timeline
Amazon Flex Delivery Driver
Amazon
07.2019 - 05.2023
Laborer
Wescor Construction
01.2017 - 07.2018
Office Supervisor,dispatcher
Metro Cab Association
03.2006 - 11.2016
High School Diploma -
Madison Park Vocational School