Summary
Overview
Work History
Education
Skills
Timeline
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Mark Lee

Frankfort,IN

Summary

Accomplished professional with a diverse background in customer service and logistics, notably with Walmart and TSA. Excelled in enhancing customer satisfaction and operational efficiency through expert problem-solving and decision-making skills. Demonstrated proficiency in Microsoft Office and multitasking, achieving significant improvements in workflow and customer experience.

Overview

20
20
years of professional experience

Work History

Self-employed

DoorDash/Walmart Spark
Frankfort, IN
08.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ensured prompt and accurate delivery of food and groceries, maintaining high customer satisfaction.

Remodel/Set-up

Walmart
Lebanon, IN
04.2017 - 08.2025
  • Executed shelf-building, moving, dismantling, and stocking tasks to enhance store organization.
  • Provided exceptional customer service by assisting clients with inquiries and locating products.

Customer Care Agent

G2 Secure Staff
Indianapolis, IN
04.2018 - 08.2022
  • Facilitated the movement of passengers needing special assistance within the airport, enhancing their overall journey.

Transportation Security Officer

Transportation Security Administration, TSA
Indianapolis, IN
11.2015 - 07.2016
  • Provided exceptional customer service while conducting security screenings, maintaining a professional and courteous demeanor.
  • Conducted thorough screenings of passengers and employees to safeguard secure airport zones, adhering to all regulatory requirements.

Equipment Operator

Pearson Education
Lebanon, IN
04.2005 - 05.2014
  • Unloaded trucks and processed incoming shipments efficiently.
  • Staged and put away products to maintain organized inventory.

Education

High School Diploma -

Frankfort Senior High School
Frankfort, IN
05-1996

Skills

  • Public speaking
  • Microsoft office
  • Written communication
  • Decision-making
  • Problem-solving
  • Multitasking Abilities
  • Complaint resolution
  • Warehousing functions
  • Order fulfillment
  • Task prioritization
  • Multitasking and organization

Timeline

Self-employed

DoorDash/Walmart Spark
08.2022 - Current

Customer Care Agent

G2 Secure Staff
04.2018 - 08.2022

Remodel/Set-up

Walmart
04.2017 - 08.2025

Transportation Security Officer

Transportation Security Administration, TSA
11.2015 - 07.2016

Equipment Operator

Pearson Education
04.2005 - 05.2014

High School Diploma -

Frankfort Senior High School

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Mark Lee