MARK LEONARDO I. CARLOS
Louisville,KY
Summary
Hospitality professional with 5+ years of experience in hotel, restaurant, and travel service operations. Skilled in guest relations, team leadership, and food & beverage service. Known for delivering exceptional service and fostering team collaboration. Fluent in English and Tagalog.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader / Server / Bartender
District 6
Louisville, KY
10.2020 - Current
- Supervised front-of-house team and enforced service standards.
- Trained new hires and resolved guest complaints efficiently.
- Managed inventory and COVID-19 safety protocols.
Server
Mesh Louisville
Louisville, KY
05.2025 - 10.2025
- Provided exceptional customer service, assisting guests with menu selections and ensuring a welcoming dining experience.
- Accurately managed orders, coordinated special requests, and delivered food and beverages promptly.
- Promoted daily specials, wine, cocktails, and desserts to enhance guest satisfaction and drive sales.
- Maintained dining area cleanliness, organized table setups, and supported overall restaurant operations.
- Collaborated with team members to ensure smooth service while adhering to health, safety, and cash handling procedures.
Server / Host
Doc Crow's Southern Smokehouse & Raw Bar
Louisville, KY
02.2023 - 05.2025
- Greeted and seated guests, managed waitlists, and optimized table flow.
- Delivered high-quality service with upselling of specials and beverages.
- Collaborated with kitchen and bar staff to ensure timely service.
- Maintained cleanliness and a welcoming atmosphere for all guests.
Front Desk Agent
Galt House Hotel
Louisville, KY
02.2023 - 10.2023
- Managed guest check-in/out, reservations, and payment processing.
- Assisted VIP and group bookings; resolved guest concerns promptly.
- Promoted hotel amenities and collaborated with housekeeping.
Server
Misawa Sushi Bar and Hibachi
Louisville, KY
05.2020 - 08.2020
- Provided attentive service, took and served orders accurately.
- Promoted specials and maintained clean, organized tables.
F&B Associate (Multi-role)
Marriott Jacksonville
Jacksonville, FL
05.2019 - 04.2020
- Cross-trained in concierge, banquets, host, and room service roles.
- Maintained high service and cleanliness standards during events.
Education
B.S. - International Travel & Tourism Management
Lyceum of The Philippines University
Skills
- Guest service and relations
- Front desk operations
- Team leadership and training
- Food and beverage service
- POS and reservation systems
- Conflict resolution
- Upselling and cross-selling
Certification
- National Certificates II & III, F&B, Tourism Marketing, Events Management
- Certified Food Manager, Louisville, KY, 2022
- CPR / First Aid / AED, Louisville, KY, 2022
- Amadeus e-Learning: Reservation & Ticketing Essentials
References
- Mrs. Hanh Duong, Owner, District 6 Gastropub, (502) 599-0092
- Ms. Aimee Deocos, Manager, Doc Crow's, +1 (502) 295-8558
- Ms. Pam Jackson, F&B Manager, Marriott Jacksonville, +1 (904) 309-4635
Languages
- Tagalog
- English
Personal Information
- Age: 28
- Height: 5'11"
- Date of Birth: 07/10/97
- Gender: Male
- Marital Status: Single
Timeline
Server
Mesh Louisville
05.2025 - 10.2025
Server / Host
Doc Crow's Southern Smokehouse & Raw Bar
02.2023 - 05.2025
Front Desk Agent
Galt House Hotel
02.2023 - 10.2023
Team Leader / Server / Bartender
District 6
10.2020 - Current
Server
Misawa Sushi Bar and Hibachi
05.2020 - 08.2020
F&B Associate (Multi-role)
Marriott Jacksonville
05.2019 - 04.2020
B.S. - International Travel & Tourism Management
Lyceum of The Philippines University