Mark Lindon, MHA
Madera,CA
Summary
Operations Manager with extensive leadership experience in emergency department settings. Directs teams to optimize performance and improve patient care through strategic initiatives and data-driven decision-making, while ensuring compliance with regulatory standards and effective budget management.
Overview
19
19
years of professional experience
Work History
Operations Manager II - Emergency Department
The Permanente Medical Group - Kaiser Permanente
01.2022 - Current
- Oversees daily operations of the Emergency Department, aligning workflows with organizational goals and ensuring compliance with regulatory agencies and organizational standards.
- Directs and develops a team of 54 ED Nurses and Technicians, driving performance through targeted coaching, feedback, and professional development initiatives.
- Uses data to identify and address performance gaps, leading to a marked improvement in net promoter scores, patient satisfaction, wait times, and regulatory compliance.
- Manages the department budget by implementing cost-saving measures such as staffing model rebalances, historical analysis, continuous spending monitoring, and resource optimization.
- Collaborated with key stakeholders (physicians, organizational leaders, external vendors) to implement strategic initiatives enhancing patient care access and quality.
- Co-led Unit-Based Team (UBT) to improve team engagement and drive quality improvement initiatives.
- Led cross-organizational projects such as Acute Services Expansion, HVAC replacement, and Medical Gas shut-off, ensuring alignment with operational and compliance standards.
- Local Tri-Chair of the PFCC Patient Advisory Council. Driving initiatives by integrating patient and family perspectives into operational, quality, and experience improvement efforts across the organization
Supervisor of Ancillary Services - Emergency Department
Madera Community Hospital
01.2020 - 01.2022
- Supervised and developed a team of 22 ancillary staff, focusing on recruitment, training, scheduling, and compliance with HCAI and healthcare regulations to ensure high-quality service delivery.
- Led operational and financial planning, including FTE budgeting and procurement, while optimizing workflows to enhance resource utilization and coverage.
- Resolved complex complaints and implemented performance metrics, delivering targeted training programs that enhanced service quality and accountability for both patients and staff.
EMT | Field Training Officer
American Ambulance
01.2015 - 01.2020
- Performed rapid patient assessments and interpreted limited histories and physical exams to identify life-threatening conditions, initiating appropriate treatment to stabilize patients.
- Responded to emergency calls, triaged patients, and coordinated urgent care for critically ill and injured individuals, enhancing patient outcomes in high-pressure field environments.
- Trained and evaluated new EMT staff, ensuring compliance with safety protocols and maintaining high standards of patient assessment and field care.
Calvary Scout Section Sergeant
United States Army
01.2007 - 01.2014
- Aided superiors in planning, resourcing, and executing over 100 mounted and dismounted operations, coordinating 'on ground' activities with strategic headquarters to enhance operational effectiveness.
- Managed operational departments by monitoring budget and resource allocations, ensuring 100% accountability for assigned equipment worth over $1,000,000, and coordinating material acquisition.
- Implemented policies and procedures that supported organizational goals, tracked and filed administrative paperwork and personnel files, developed training programs and risk reduction plans, and reduced training injuries by 90%.
- Communicated orders and directions to team of 12 personnel, advocated for team members, resolved personal and professional issues, and reviewed disciplinary actions with recommendations.
Education
Master of Healthcare Administration -
APUS | AMU
05-2026
Biology Credits for transfer -
Fresno City College
08-2021
Bachelor of Science - Fire Science Management
APUS | AMU
11-2017
EMT Certificate of Completion -
West Hills Community College
05-2016
Skills
- Clinical operations management
- Regulatory compliance
- Incident management
- Crisis management
- Performance improvement
- Project management
- Budget management
- Resource allocation
- Strategic planning
- Data analysis
- Team leadership
Degree
MHA
Timeline
Operations Manager II - Emergency Department
The Permanente Medical Group - Kaiser Permanente
01.2022 - Current
Supervisor of Ancillary Services - Emergency Department
Madera Community Hospital
01.2020 - 01.2022
EMT | Field Training Officer
American Ambulance
01.2015 - 01.2020
Calvary Scout Section Sergeant
United States Army
01.2007 - 01.2014
Master of Healthcare Administration -
APUS | AMU
Biology Credits for transfer -
Fresno City College
Bachelor of Science - Fire Science Management
APUS | AMU
EMT Certificate of Completion -
West Hills Community College