- Student Airplane Pilot
- Paramotor Pilot
- Passion for Sports, Maritime and the Aviation industry
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- Travel
Mark Lisante
Jacksonville Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Director of Operations
M Lisante Enterprises dba McDonald's
01.2021 - Current
- Achieved top organization #1 ranking out of 31 organizations in Florida/Georgia line business unit for multiple KPI metrics, showcasing increased sales, guest counts, and deliveries over 2024
- Directed operations for 6 McDonald's locations, managing a team of 300 employees and managers
- Secured new McDonald's site in 2023 for exceptional operations and results achieved in prior years
- Accountable for overall business profitability
District Manager
M Lisante Enterprises dba McDonald's
07.2017 - 12.2020
- Oversaw team performance and service quality across 5 McDonald's restaurants.
- Directed workforce of 200 employees and managers
- Coordinated hiring efforts, training activities, and sales growth initiatives for 5 locations.
General Manager
McDonald's of Oceanway
09.2014 - 07.2017
- Took command of store Sept 1 2014
- Responsible for the following sales volume increases:
- 2014 sales volume $2.5mil, 2015 sales volume $2.6mil, 2016 sales volume $2.8 mil, 2017 sales volume $2.975mil, estimated 2018 sales volume 3.8 mil
- Increased sales volume in less than 4 years by $1 million dollars (estimated $1.3million) +52% increase in sales
- One of the top stores in Florida (868 stores) for sales volume increases over that span
- Consecutive monthly sales growth since October 2015
- In charge of hiring, training, payroll, inventory, sales etc. of the entire store
- Lead a team of 60 employees and 10 managers in a 24/7 365 day restaurant
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Manager
M Lisante Enterprises dba McDonald's
01.2012 - 08.2014
- Trained across all facets of running McDonald's franchise
- Managed crew, inventory, food, labor, payroll, etc.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept employees operating productively and working on task to meet business and customer needs.
Vessel Coordinator
Sea Star Line
05.2010 - 12.2011
- Responsible for all Bills of Ladings for all southbound and northbound shipments
- Facilitate shipments for container boats, trucks, TL, LTL cargo, and trailers (RORO cargo) and for onboard tanks sailing on sea star vessels and management of all EDI submissions.
- Coordinated resolution of paperwork and business issues with customers, freight forwarders, consolidators, trucking companies, and ports for all U.S. military shipments and additional ocean cargo.
- Verify safety documentation and necessary precautions are executed for all hazardous shipments.
- Tasked with placing bills of lading on proforma status for customs manifest preparation and analyzing thousands of documents each week
- Supervised maintenance team and effectively delegated assignments to optimize processes.
Education
MBA - Business Administration And Management
The Citadel
Charleston, South Carolina12-2009
Bachelor of Business Administration - Business Management and Organization
University of Miami
Coral Gables, FL05-2007
Skills
- Managing and Leading people
- Communication and Listening to the needs of others
- Strategic planning and execution
- Process improvement
- Quality assurance
- Cost control
- Operational efficiency
- Management team building
- Inventory tracking and management
- Supervision and training
- Sound judgment
- Recruitment and hiring
- Customer service management
- Vendor management
- P&L Administration
- Effective communication
Interests
Timeline
Director of Operations
M Lisante Enterprises dba McDonald's
01.2021 - Current
District Manager
M Lisante Enterprises dba McDonald's
07.2017 - 12.2020
General Manager
McDonald's of Oceanway
09.2014 - 07.2017
Shift Manager
M Lisante Enterprises dba McDonald's
01.2012 - 08.2014
Vessel Coordinator
Sea Star Line
05.2010 - 12.2011
Bachelor of Business Administration - Business Management and Organization
University of Miami
MBA - Business Administration And Management
The Citadel
Honors/Activities
- Athletic Director Honor Roll University of Miami Football Team
- All-ACC Academic Team Nominee University of Miami Football
- Dean’s List: University of Miami School of Business
- Member of the University of Miami and the United States Merchant Marine Academy football teams
- Star Award: Sea Star Line August 2010 and September 2011
- Spot Award: Sea Star Line May 2011 for Generating 3 Sales for cargo to India over $40,000 while on vacation
- Congressional nomination and appointment to the United States Merchant Marine Academy
- McDonald's Hamburger University Graduate August 2014-Capable of being a GM at any McDonald's in the world
- Multiple Gold Level Store Awards for Outstanding McDonald's Restaurant Operations
- McDonald’s Florid Georgia Line Business Unit People Team and McDelivery Team Member