Mark Livingston
Fortuna,CA
Summary
Accomplished General Manager at Cedar Crest Winery And Brewery, demonstrating exceptional leadership and operations management skills. Elevated sales and profitability through strategic initiatives, achieving high employee satisfaction. Excelled in customer service, fostering lasting relationships with clients and partners. Proven track record in problem resolution and team building, enhancing overall operational efficiency.
Overview
28
28
years of professional experience
Work History
General Manager
Cedar Crest Winery And Brewery
02.2009 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed Brewery and Winery operations.
Assistant Store Manager
West Marine Products
04.2006 - 01.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Supervisor
Jackson Rancheria Casino
04.2002 - 04.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Store Manager
Marine Warehouse/ Cope&McPhetres Marine
05.1994 - 01.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Environmental Policy
Kaplan University
Davenport, IA03.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Service
Timeline
General Manager
Cedar Crest Winery And Brewery
02.2009 - 06.2022
Assistant Store Manager
West Marine Products
04.2006 - 01.2009
Supervisor
Jackson Rancheria Casino
04.2002 - 04.2006
Store Manager
Marine Warehouse/ Cope&McPhetres Marine
05.1994 - 01.2001
Bachelor of Science - Environmental Policy
Kaplan University
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