Mark Loftus
Pflugerville,TX
Summary
Transformational operations executive with 20+ years of experience leading global delivery, managed services, and professional services. Demonstrated success scaling engineering operations to 1,850+ staff, improving environment uptime from 40% to 99.9%, and driving 7%+ net margin expansion. Trusted by C-level stakeholders to lead enterprise transformations, optimize P&L, and deliver customer-centric outcomes across complex technology environments.
Overview
30
30
years of professional experience
Work History
Vice President, Global Delivery
Quest Global Technology Services
01.2022 - Current
- Reengineered global delivery into a unified, scalable model supporting 1,850+ engineers.
- Shifted support from reactive to predictive using AI/observability tools, cutting incident response time by 70%.
- Embedded KPI dashboards and SLA governance across programs and regions.
- Built L1–L3 playbooks, escalation models, and training for delivery continuity.
- Increased margin by 7% through optimized team structures and shared services.
- Advised C-level stakeholders on enterprise transformation strategy for Fortune 100 clients.
Chief Executive Officer
MindSource
01.2018 - 01.2022
- Led global operations, engineering, finance, recruiting, and professional services.
- Delivered 350% profit growth over 2 years by redesigning delivery model and expanding GTM strategy.
- Implemented agile execution models and optimized onboarding workflows.
- Reduced implementation timelines by 25% through sprint planning and delivery automation.
- Maintained full P&L control, increasing operational transparency and accountability.
- Earlier Roles: General Manager / VP of Delivery & Sales / Director
- Managed $47M delivery portfolio, drove $14M+ in client revenue across key verticals.
- Led strategic delivery and automation initiatives for Fortune 500 clients.
- Scaled offshore models, implemented mentorship frameworks, and optimized GTM processes.
Education
A.A.S. - Business Application Support
Lake Washington Technical College
B.S. - Business Management
Western Governors University
01.2026
Skills
- Global Operations Strategy
- Scalable Managed Services
- Automation & AI
- P&L Ownership
- Agile Transformation
- Enterprise Delivery
- Executive Stakeholder Engagement
- KPI/SLA Governance
- Cost Optimization
- Partner Strategy
- GTM Strategy
LEADERSHIP PHILOSOPHY
My leadership foundation was forged in the U.S. Navy, where I learned to lead with clarity, resilience, and mission-driven focus. I believe in empowering teams through purpose, visibility, and accountability rooted in data-driven decisions, streamlined execution, and a culture of excellence.
Timeline
Vice President, Global Delivery
Quest Global Technology Services
01.2022 - Current
Chief Executive Officer
MindSource
01.2018 - 01.2022
A.A.S. - Business Application Support
Lake Washington Technical College
B.S. - Business Management
Western Governors University
Similar Profiles
Manoj Gowda M NManoj Gowda M N
Intern at Global Quest TechnologyIntern at Global Quest Technology
Manoj M AManoj M A
Project Leader at QuEST Global Services – NAProject Leader at QuEST Global Services – NA
Manoj PManoj P
Design Engineer - NU Elec & NU Piping(Gas Turbine) at QuEST Global Engineering Services Pvt. Ltd.Design Engineer - NU Elec & NU Piping(Gas Turbine) at QuEST Global Engineering Services Pvt. Ltd.
Lucia TorresLucia Torres
Material Coordinator/Handler 111 at Applied MaterialsMaterial Coordinator/Handler 111 at Applied Materials
Aaliyah MartinezAaliyah Martinez
Leasing Agent at TarantinoLeasing Agent at Tarantino